Pension Administration - Senior Team Leader

Marsh & McLennan Companies; Hartford Township (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in pension administration is seeking a Team Leader for their remote Pension Administration team. This individual will oversee the management and development of client teams, ensuring high-quality service and adherence to standards. The ideal candidate holds a Bachelor's degree and has 3-5 years of experience in defined benefit administration. Strong communication skills and proficiency in MS Office applications are essential for success in this role.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Career opportunities and benefits

Qualifications

• Minimum 3-5 years of experience in defined benefit administration.
• Strong proficiency with MS Excel and Word is required.

Responsibilities

• Oversee day-to-day management and development of the client team.
• Ensure quality service delivery and compliance with client expectations.
• Manage client business processes and identify areas for improvement.

Skills

Bachelor’s degree

3-5 years experience in defined benefit administration

Strong proficiency with MS Excel and Word

Pension related Calculations

Excellent oral and written communication skills

Education

Bachelor’s degree

Tools

MS Excel

MS Word

MS Access

MS Project

Job description

We are seeking a talented individual to join our Pension Administration team at Mercer. This is a remote role.

You will be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services. The Team Leader is responsible for overseeing the day-to-day management and development of a client team.

We will count on you to:

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants.
• Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues.
• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development.
• Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity.

What you need to have:

• Bachelor’s degree.
• 3-5 years experience in defined benefit administration.
• Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred).
• Pension related Calculations.
• Previous experience creating business processes for project implementation.

What makes you stand out:

• Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.

We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].