Penrose Room, Captain

Broadmoor Hotel, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join The Broadmoor as a Penrose Room Captain and be part of a team dedicated to delivering refined service and unforgettable experiences. This role is integral to maintaining luxury standards and involves executing elegant service, managing guest interactions, and collaborating with a passionate team to create memorable dining experiences.

Benefits

Career Development and Training Opportunities

Qualifications

• Prior Food and Beverage serving experience required.
• Must be at least 18 years old to serve alcohol.
• Enthusiastic and energetic team member.

Responsibilities

• Execute elegant tableside presentations and preparations.
• Direct and delegate responsibilities to servers and F&B team.
• Anticipate guest needs and respond promptly to service requests.

Skills

Teamwork

Interpersonal communication

Job description

Job Description

Posted Saturday, June 7, 2025 at 6:00 AM | Expires Tuesday, July 8, 2025 at 5:59 AM

position: The Penrose Room Captain

Job Pay Range: ($25.00-$38.00 /hr.) Inclusive of hourly pay rate + service charge*

*$25-38 per hour based on $6.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $23-32 per hour. Service charges are commissions and will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $14.81 per hour.

Job Summary:

We welcome you to join our reimagined The Penrose Room restaurant as a valued team member, where you’ll be part of a passionate group dedicated to delivering refined service, elevated cuisine, and unforgettable experiences in a modern take on timeless luxury.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

• Execute elegant tableside presentations and preparations, ensuring theatrical yet controlled service that aligns with luxury standards and enhances guest engagement and satisfaction.
• Direct and delegate responsibilities to servers, back servers, and the F&B team.
• Present menus, explain specials and make knowledgeable food and wine recommendations.
• Take orders with accuracy, elegance, and attention to detail.
• Coordinate and oversee wine and beverage service at the table.
• Maintain a high standard of personal presentation and guest engagement through service.
• Anticipate guest needs and respond promptly to service request.
• Ensure each table is kept clean, orderly, and visually appealing throughout the meal.
• Answer menu questions and make suggestions regarding food, beverage, and service.
• Ensure proper pacing of courses, smooth table turns, and consistency in service.
• Ensure tables are prepped with appropriate settings, silverware, and glassware for each course.
• Monitor and maintain timing, etiquette, and flow in line with luxury service standards.
• Communicate and execute special guest request, allergies, or celebrations with precision.
• Greet guests in a friendly, timely manner with a smile, proper English, and correct posture.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Serve all orders according to product/serving specifications.
• Complete daily and weekly side-work.
• Complete daily reporting to accounting, following proper cash handling procedures.
• Assist with greeting and seating guests, including menu presentation.
• Participate in all ongoing departmental training initiatives including menu, beverage and service reviews.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Willingness to work in a fast-paced, team-oriented environment.
• Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Prior Food and Beverage serving experience is required.
• In accordance with the State of Colorado, you must be 18 years to serve alcohol.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.