Pennsylvania Game Commission Dispatcher - Multiple Positions

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Job summary

The Pennsylvania Game Commission is seeking Dispatchers for its Harrisburg Dispatch Center. This full-time role involves handling emergency and non-emergency calls, requiring excellent communication, problem-solving skills, and adaptability. Join a dedicated team committed to serving the public and wildlife.

Qualifications

• Two years of dispatch operations or complex clerical experience.
• Possession of a valid Pennsylvania hunting license may substitute for experience.

Responsibilities

• Receive, dispatch, and coordinate information and processes.
• Process emergency and non-emergency calls from the public.
• Provide quick and accurate information regarding wildlife situations.

Skills

Communication

Problem-Solving

Adaptability

Education

Public Safety Telecommunicator certificate

Job description

The Pennsylvania Game Commission is looking to hire several Dispatchers to work in our 24 hour Dispatch Center in Harrisburg. If you excel at communicating clearly and effectively in any situation and are looking for a challenging and rewarding career, then the Pennsylvania Game Commission would like to talk to you!

In this position, you will perform public service dispatching work receiving, dispatching, and coordinating information and processes. Responsibilities include processing both emergency and non-emergency calls from the public, PGC Personnel, or other emergency and non-emergency services. This involves accurately obtaining relevant information and effectively relating to or communicating with a variety of personality types. You will provide quick and accurate information to callers in reference to wildlife related situations and recognize situations that require immediate response by a field officer or those requiring supervisory attention. Our team will rely on your effective problem-solving skills, adaptability, and judgment. Find your purpose with us!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week.
• This position works four ten-hour days per week, no lunch period, to support our 24 hour per day operations.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of dispatch operations experience, two-way radio operation experience, or complex clerical experience.
• Possession of a valid Public Safety Telecommunicator certificate issued by the Association of Public-Safety Communications Officials may be substituted for six months of the required experience.
• Possession of a valid Pennsylvania hunting license may be substituted for three months of the required experience.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.

Post Employment Requirement:

• You mustbe able to obtain CLEAN and JNET certification within the probationary period and maintain these certifications for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.