Penalty Processing Unit Clerk

Techdirt, Inc.; New York (NY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Penalty Processing Unit Clerks to join their dynamic team. This role is pivotal in ensuring effective communication between the tribunal and the public, assisting with inquiries, and managing data efficiently. Ideal candidates will possess strong interpersonal and communication skills, along with a commitment to community service. With a hybrid work schedule available after the initial training period, this position offers a unique opportunity to contribute to public service while enjoying a flexible work environment. If you are passionate about community engagement and public service, this role is perfect for you.

Qualifications

• Bachelor's degree or high school diploma with relevant experience required.
• Two years of experience in community work is essential.

Responsibilities

• Evaluate and triage matters to ensure smooth operations.
• Respond to public inquiries via phone, email, and in person.
• Assist with research on penalties related to summonses.

Skills

Excellent writing skills

Interpersonal skills

Communication skills

Customer service skills

Presentation skills

Strong computer skills

Education

Baccalaureate degree from an accredited college

High school graduation or equivalent

Tools

Microsoft Word

Microsoft Access

Microsoft Outlook

Microsoft Excel

Job description

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

Job Description

The City of New York's Office of Administrative Trials and Hearings (OATH) is a fast-paced tribunal that conducts administrative hearings for a wide range of City agencies, boards and commissions. OATH's Clerk's Office seeks to hire five (5) Penalty Processing Unit Clerks to work under the direction of the PPU Manager and Unit Supervisor.

As a Community Coordinator, the Penalty Processing Clerk will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with processing inquiries from the public that come to the Clerk's Office by phone or email, and following up with such members of the public directly.

Specific Responsibilities

• Evaluate and triage matters on a case by case basis so as to ensure the smooth operation of the Penalty Processing Unit.
• Respond to public inquiries and requests via telephone, e-mail, and in person.
• Communicate with other agencies to ensure uninterrupted day to day operations.
• Provide assistance with research to resolve questions from community members about the penalties associated with their summonses.
• Work with members of the public who apply for credits or refunds to determine the validity of their requests and fulfill them if applicable.
• Enter and update data in automated databases.
• Receive, open, sort, distribute, and file various records.

Hybrid Office / Remote Work Schedule Available After Initial Training Period.

Minimum Qualifications

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Excellent writing, interpersonal, communication, customer service and presentation skills. Ability to work independently and within groups. Strong computer skills including experience with Word, Access, Outlook and Excel. History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.