Peer Support Triage Technician | The Link

Avera Health; Sioux Falls (SD); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

PTO from day 1

Employer matching retirement up to 5%

Career development and mentorship

Job summary

Avera Health is seeking a Peer Support Triage Technician at the Avera Behavioral Health Center Link in Sioux Falls. You will guide others in recovery, liaise with nurses and counselors, and support both physical and psychological care under RN supervision.

This role emphasizes advocacy, connecting patients with resources, and leading recovery groups while maintaining accurate records and a safe environment. Shifts include day/evening/weekend/holiday with pay range shown.

Qualifications

• High School or GED required.
• Peer Specialist Certification to be completed within 2 years of hire.
• Driver's License required at hire.
• Recovery from lived experience in substance use and/or co-occurring mental health disorders (self-attested).

Responsibilities

• Assist patients through the triage process by collecting health data and records.
• Support admissions, transfers, discharges, and patient transport as directed by nursing staff.
• Assist with activities of daily living and basic nursing care procedures.
• Identify barriers to community resources and refer to appropriate services.
• Maintain accurate records and communicate effectively to foster a positive care environment.
• Help maintain unit safety and cleanliness as directed by staff.
• Support one-on-one or small group sessions to align care with treatment plans.

Skills

Communication skills

Interpersonal skills

Education

High School or GED

Peer Specialist Certification

Driver's License

Recovery from lived experience (substance use & co-occurring disorders)

Job description

Location:

Avera Behavioral Health Center Link

Worker Type:

Regular

Work Shift:

Day/Evening/Weekend/Holiday Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$19.75 - $30.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Peer Support Triage Technician has been successful in the recovery process and will guide others who are experiencing similar situations. Through shared understanding the Peer Support Triage Technician will serve as a liaison for nurses, counselors, and patients in interdepartmental communications. The Peer Support Triage Technician will assist with the physical and psychological care of patients under the direct supervision of a Registered Nurse. In addition will participate in the following activities: advocating for people in recovery, sharing resources, building community relationships and leading recovery groups. Assumes responsibility and accountability for individual actions and outcomes of patient care delivered.

What you will do

• Assists patients through the triage process by collecting health data from patient, referring caregivers, and patient medical records.
• Performs routine duties and non-routine duties as directed by the nursing staff including admissions, transfers, discharges, and transport of patients.
• Assists with the activities of daily living care of the patients to include, but not limited to vital signs, collection of specimens, and other general nursing care procedures.
• Identify barriers (internal and external) of service recipient in participation of community resources and develop strategies to overcome those barriers. Referring individuals to appropriate professional resources when needed.
• Demonstrates effective communication skills to create a positive work environment. Maintains accurate and concise records.
• Assists in maintaining appropriate environment in the unit, including cleaning procedures as directed.
• Works with individual patients in a 1-on-1 setting or in a group setting that is consistent with the nursing care needs of the patient and the inter-disciplinary treatment plan facilitating the transition from a professional directed service plan to a self-directed recovery plan.
• Assesses changes in patient’s condition/behavior and provides input to RN in creating and modifying the nursing care plan and assists with implementing therapeutic activities.
• Assists with patient programming and providing recovery education in every phase of recovery as well as being continually cognizant of the safety and welfare of all participants.
• Provides patient transport via agency vehicle as requested. Operates vehicle in a safe manner following traffic laws.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent
• Peer Specialist Certification - Certification Board within 2 Years
• Drivers License - Licensing Board Upon Hire
• Recovery from lived experience in substance use and/or co-occurring mental health disorders (self-attested)

Preferred Education, License/Certification, or Work Experience:

• Bachelor’s
• EMR - South Dakota Board of Medical & Osteopathic Examiners (SDBMOE) Upon Hire
• Familiar with various EMS training techniques
• Medical terminology knowledge

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].