Peer Support Supervisor

Freedom House Recovery Center; Chapel Hill (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Freedom House Recovery Center is seeking a dedicated professional to lead and supervise Certified Peer Support Specialists. You will design and evaluate peer programs, ensure recovery-based practices, and monitor outcomes to align with organizational goals.

You will recruit and coach CPSS staff, foster a collaborative culture, engage with community partners, and ensure high-quality reporting to funders. This role emphasizes lived experience in service delivery.

Responsibilities

• Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC CPSS Code of Ethics.
• Support and promote the role and value of CPSS within the organization.
• Design, implement, and evaluate peer support programs aligned with organizational goals.
• Ensure services reflect best practices in recovery and wellness.
• Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of PSS initiation, and every 90 days thereafter, to monitor progress and program effectiveness.
• Review and document progress toward Person-Centered Plan (PCP) goals.
• Monitor program performance, collect data, and report on outcomes.
• Recruit, train, and supervise Peer Support Specialists.
• Provide ongoing coaching, mentorship, and professional development opportunities.
• Collaborate with CPSS staff to assess strengths and areas for growth and develop individualized supervision plans.
• Provide administrative and supportive supervision at least monthly, or more frequently as needed.
• Foster a supportive, collaborative, and empowering team culture.
• Build and maintain partnerships with community organizations, agencies, and stakeholders.
• Promote peer support services to diverse populations.
• Advocate for the value of lived experience in service delivery.
• Plan and assign work, monitor performance, and evaluate program staff.
• Facilitate staff meetings and conduct routine reviews of service documentation.
• Determine and manage appropriate caseload sizes for CPSS staff.
• Ensure program practices comply with funding requirements, ethical standards, and applicable state rules and regulations.
• Assist in the development and implementation of program policies and procedures.
• Prepare and submit regular reports for internal leadership and external funders.

Job description

• Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics
• Support and promote the role and value of CPSS within the organization
• Design, implement, and evaluate peer support programs aligned with organizational goals
• Ensure services reflect best practices in recovery and wellness
• Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of Peer Support Services (PSS) initiation, and at least every 90 days thereafter, to:
• Monitor progress and program effectiveness
• Review and document progress toward Person-Centered Plan (PCP) goals
• Monitor program performance, collect data, and report on outcomes

Program Development and Oversight

• Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics
• Support and promote the role and value of CPSS within the organization
• Design, implement, and evaluate peer support programs aligned with organizational goals
• Ensure services reflect best practices in recovery and wellness
• Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of Peer Support Services (PSS) initiation, and at least every 90 days thereafter, to:
• Monitor progress and program effectiveness
• Review and document progress toward Person-Centered Plan (PCP) goals
• Monitor program performance, collect data, and report on outcomes

B. Staff Supervision and Training

• Recruit, train, and supervise Peer Support Specialists
• Provide ongoing coaching, mentorship, and professional development opportunities
• Collaborate with CPSS staff to assess strengths and areas for growth and develop individualized supervision plans
• Provide administrative and supportive supervision at least monthly, or more frequently as needed
• Foster a supportive, collaborative, and empowering team culture

C. Community Engagement

• Build and maintain partnerships with community organizations, agencies, and stakeholders
• Promote peer support services to diverse populations
• Advocate for the value of lived experience in service delivery

D. Quality Assurance and Compliance

• Plan and assign work, monitor performance, and evaluate program staff
• Facilitate staff meetings and conduct routine reviews of service documentation
• Determine and manage appropriate caseload sizes for CPSS staff
• Ensure program practices comply with funding requirements, ethical standards, and applicable state rules and regulations
• Assist in the development and implementation of program policies and procedures

E. Administrative and Reporting Duties

• Prepare and submit regular reports for internal leadership and external funders