Peer Support Specialist - Fully Remote in Las Cruces, New Mexico

Priority Dispatch Corp.; Las Cruces (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in crisis intervention is seeking a Peer Support Specialist to work from home. The role involves engaging with clients, providing support, and maintaining HIPAA compliance. Candidates should have a high school diploma and relevant certifications. This position offers a flexible schedule and various benefits.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

401k

PTO Package

Company-Matched Student Loan Repayment

Qualifications

• Current experience as a peer with willingness to acquire certification.
• Must maintain HIPAA compliance.

Responsibilities

• Communicate with callers to connect and support.
• Provide resources and information as needed.
• Engage with clients effectively.

Skills

Communication

Multitasking

Building Rapport

Education

High School Diploma or GED

Certified Peer Support Worker

Job description

Job Details

Job Location: Las Cruces, NM

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $20.85 per hour

Travel Percentage: None

Job Shift: Any

Job Category: Professional Services

Benefits and Compensation

• Medical, dental, life insurance, 401k, STD/LTD, and EAP services.
• PTO package that earns up to 4 weeks of vacation during your first year.
• Company-matched student loan repayment.

Educational and Licensing Requirements:

• High school diploma or GED.
• Certified Peer Support Worker, Family Peer, Wraparound, or equivalent certification.
• Accepted certifications include CFPSW, CPSW, CWF, or equivalent.
• Current experience as a peer with willingness to acquire certification as per applicable laws and regulations.

About Protocall

Overview of the Role of a Peer Support Specialist:

• Work from home in a distraction-free private office, maintaining HIPAA compliance.
• Communicate with callers over the phone to connect and support.
• Build rapport and engage with clients effectively.
• Provide resources and information as needed.
• Remain calm and professional while multitasking and supporting callers.

Protocall Services is a national leader in crisis intervention, providing 24/7 effective solutions and resources. Recognized nationally for outstanding workplace culture, they received the Top Workplaces award in 2020 and 2022. The role requires working holidays and weekends, with primary hours from 3:30 PM to 11:30 PM Mountain Time (MT).

In this role, you'll engage with the New Mexico Crisis and Access Line (NMCAL), connecting with diverse individuals seeking support. You'll build empowering relationships based on shared experiences, offering hope, recovery, and support services. Ongoing meetings, training, and team activities are part of the environment. Confidentiality and a commitment to recovery are essential.

*ProtoCall Services Inc. is an Equal Opportunity Employer. We value diversity in race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us unique.*