Peer Services Specialist

Indiana Family to Family; Fishers (IN); Remote; USD 40,000 - 55,000; Full time

Job summary

A family support organization is seeking a Peer Services Specialist in Indiana to provide peer support, resources, and training to families of children with diverse health needs. The role includes documenting interactions, creating community resources, and assisting in events. Candidates should have strong interpersonal skills, and experience with advocacy is preferred. This position allows for remote work with occasional in-state travel.

Benefits

Company provided equipment

Paid Holidays

Flexible schedule

Home office stipend

Paid time off

Training & development

Wellness resources

Parental leave

Qualifications

• Ability to exercise sound judgment and analyze information.
• Familiarity with health care financing and disability services.
• Experience working with diverse individuals is preferred.

Responsibilities

• Deliver peer support to families and evaluate their needs.
• Document contacts and campaign activities in Salesforce.
• Assist in creating INF2F-branded resources and social media content.

Skills

Interpersonal communication

Problem-solving

Advocacy

Ability to work independently

Bilingual

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Microsoft Teams

Job description

Benefits

• Company provided equipment
• Paid Holidays
• Flexible schedule
• Home office stipend
• Paid time off
• Training & development
• Wellness resources
• Parental leave
• This position allows for primarily remote work for individuals located in the state of Indiana. Occasional in-state travel required.

Overview

Position Summary: Peer Services Specialist. The Peer Services Specialist (PSS) delivers peer to peer support, resources, training, and community connections to the families and caregivers we serve. PSS team members share information with families allowing them to understand systems and services and make informed decisions about their child’s care. They document interactions in INF2F’s CRM, support the development and maintenance of organizational resources, represent INF2F at events and trainings, contribute to special projects, and assist with electronic communications. This position reports to the Peer Services Supervisor.

Responsibilities

• Peer-to-Peer and Professional Support
• Provide peer support to families by evaluating areas of need and identifying strategies to meet those needs.
• Share situationally appropriate information and resources with families and professionals; follow-up with families to confirm outcomes and reassess needs when applicable.
• Encourage families and caregivers to advocate for the needs of their child and/or family by sharing lived experiences and modeling how to identify resources.
• Represent INF2F by assisting in the creation and upkeep of INF2F - branded resources, social media content, attending community engagement events, and serving on committees and workgroups as assigned.
• Document contacts and campaign activities in the Salesforce data base according to INF2F policies, best- practices and quality standards.

Knowledge, Skills, and Abilities

• Personal knowledge and experience with a child or youth with diverse health or mental health needs is strongly preferred.
• Knowledge of health care financing, state and private health systems, government programs for people with disabilities, and mental health services in Indiana.
• Expertise locating and screening for verified data and information.
• Ability to exercise sound judgment, analyze and act upon information.
• Outstanding interpersonal, oral, and written communication skills.
• Comfortable working both independently and as part of a team.
• Flexible and self-directed problem solver who takes initiative and sets priorities to see tasks completed.
• Ability to work with diverse individuals, including those traditionally underserved.
• Bilingual a plus.

Computer and Web-based Skills and Experience

• Microsoft Office and Teams proficiency.
• Database / CRM, Salesforce preferred.
• Proven mastery of social media platforms / analytics.
• Microsoft Teams, Zoom, Webex and other remote meeting platforms.

Education

High School diploma or high school equivalency required; bachelor's degree preferred.

Location and Position Requirements

Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.

The Peer Services Specialist can expect light to medium physical exertion and the ability to lift <30 pounds and walk medium to long distances.

Applicants with Disabilities

The physical demands and work environment characteristics described here are representative of those the Specialist may encounter while performing essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform this work.

Flexible work from home options available.