Peer Recovery Navigator- 10a-6p

Parkland Health; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Parkland Health is seeking a Peer Recovery Navigator to engage individuals, families, and caregivers with culturally relevant health services, prevention, treatment, recovery management, and follow-up. This role emphasizes peer support, barrier removal, and coordination across clinics and services.

The position requires strong communication, active listening, and empathy, with preferred experience as a Peer Navigator or Peer Specialist and knowledge of WRAP or recovery models.

Qualifications

• Two years’ experience as a Peer Recovery Navigator or Peer Specialist preferred.
• Knowledge of Wellness Recovery Action Plan (WRAP) or Recovery Model of Treatment preferred.
• May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
• Prefer Certified Peer Specialist (CPS) or obtain certification within six months of placement in the job.
• Required for Behavioral Health/Psych Services Only: 60630 and 89200
• Must have a current Heartsaver CPR course completion card within 60 days of hire and/or placement in job from one of the following. Current staff must obtain within 18 months from 4/19/2023: American Heart Association, American Red Cross, Military Training Network
• Must have Satori Alternatives for Managing Aggression (SAMA) certification, level 1-4, before first clinical orientation shift. Must obtain within 30 days of hire or placement into the job. Current staff must obtain within 18 months from 4/19/2023.

Responsibilities

• Serves as a peer advocate, focusing on patients’ needs, rights, confidentiality and cultural preferences. Identifies and addresses barriers to health care for health desperate populations and serves as a resource person for specific clinical and recovery care issues. Helps to negotiate desirable patient outcomes.
• Serves as a liaison between provider and patient/family to facilitate communication and services. Maintains telephone contact between patients and health-care providers. Coordinates care among providers (such as screening clinics, diagnosis centers, tech labs and allied health services), physician visits and other medical appointments.
• Coordinates transportation (to and from medical appointments), child-care, elder-care, and respite services. Arranges translation services as necessary.
• Provides emotional support to alleviate fears of and barriers to accessing quality health care.
• Assists patient, family/caregiver in completing medical, financial and other forms that are necessary for health care access and services. Assess and assists with maintaining insurance coverage and medication financing.
• Motivates and educates individuals and their families/caregivers about the importance of preventive services. Provides education to improve health literacy and the understanding of medical conditions and recovery strategies.
• Identifies ways to improve work processes and improve patient satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field of mental illness and/or chronic substance abuse by attending seminars, in-service workshops, reading professional journals, and maintaining certification. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Skills

Communication skills

Active listening

Empathy

Team player

Lived experience disclosure

Job description

Primary Purpose

Responsible for delivering non-clinical activities that engage, educate and offer peer support to individuals, their family members, and caregivers in order to successfully connect them to culturally relevant health services, including prevention, timely treatment, recovery management, and follow-up.

MINIMUM SPECIFICATIONS

Education

• None.

Experience

• Two years’ experience as a Peer Recovery Navigator or Peer Specialist preferred.
• Knowledge of Wellness Recovery Action Plan (WRAP) or Recovery Model of Treatment preferred.

Equivalent Education and/or Experience

• May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure

• Prefer Certified Peer Specialist (CPS) or obtain certification within six months of placement in the job.:
• Required for Behavioral Health/Psych Services Only: 60630 and 89200
• Must have a current Heartsaver CPR course completion card within 60 days of hire and/or placement in job from one of the following. Current staff must obtain within 18 months from 4/19/2023:
  American Heart Association
  American Red Cross
  Military Training Network
• Must have Satori Alternatives for Managing Aggression (SAMA) certification, level 1-4, before first clinical orientation shift. Must obtain within 30 days of hire or placement into the job. Current staff must obtain within 18 months from 4/19/2023.

Skills or Special Abilities

• Must be able to demonstrate oral and written communication skills.
• Must be skilled in communicating with and facilitating dialogue between health care professionals, individuals and their families.
• Must be able to demonstrate active listening, empathy, relationship building, and interpersonal skills.
• Ability and willingness to disclose lived experience of mental and/or substance use disorders and recovery with peers, professionals and the public.
• Must demonstrate knowledge and ability to integrate health information, about prevention/management of recovery and the health system, into the culture and language of the community. Must have knowledge of communities they serve.
• Ability to actively participate as a team member of a health-care team.

Responsibilities

• Serves as a peer advocate, focusing on patients’ needs, rights, confidentiality and cultural preferences. Identifies and addresses barriers to health care for health desperate populations and serves as a resource person for specific clinical and recovery care issues. Helps to negotiate desirable patient outcomes.

• Serves as a liaison between provider and patient/family to facilitate communication and services. Maintains telephone contact between patients and health-care providers. Coordinates care among providers (such as screening clinics, diagnosis centers, tech labs and allied health services), physician visits and other medical appointments.

• Coordinates transportation (to and from medical appointments), child-care, elder-care, and respite services. Arranges translation services as necessary.

• Provides emotional support to alleviate fears of and barriers to accessing quality health care.

• Assists patient, family/caregiver in completing medical, financial and other forms that are necessary for health care access and services. Assess and assists with maintaining insurance coverage and medication financing.

• Motivates and educates individuals and their families/caregivers about the importance of preventive services. Provides education to improve health literacy and the understanding of medical conditions and recovery strategies.

• Identifies ways to improve work processes and improve patient satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.

• Stays abreast of the latest developments, advancements, and trends in the field of mental illness and/or chronic substance abuse by attending seminars, in-service workshops, reading professional journals, and maintaining certification. Integrates knowledge gained into current work practices.

• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.