Peer Navigator, Street Medicine (Long Beach/San Pedro, CA) EVERGREEN

Healthcare in Action; Long Beach (CA); On-site; USD 30,004 - 45,460; Full time

Benefits offered by this job

Annual bonus program

Wellness program

Generous PTO

11 paid holidays per year, plus 1浮动浮动假

401(k) with employer match

Employee recognition program

Tuition reimbursement

Job summary

Healthcare in Action in Long Beach/San Pedro area seeks a patient-facing team member to support members in managing their health, housing and access to services. You will assist with education, peer support, and navigation, delivering care in outdoor settings and through coordinated care systems.

The role emphasizes advocating for members, connecting to local resources, and documenting care plans while supporting AI initiatives to transform service delivery.

Qualifications

• G.E.D./High School diploma required plus 3+ years of relevant work experience.
• Associate’s degree preferred plus 2 years of relevant experience.
• Bachelor’s degree preferred plus 1-2 years of relevant experience.
• Work experience including direct work with patients experiencing homelessness, lived experience, training or volunteer work, including individuals with active mental health and substance use conditions.
• Experience with similar community settings or outreach is valued.
• A comparable combination of education/experience/training will be considered.
• Ability to work in a dynamic outdoor environment and independently or as part of a team.
• Strong organization, prioritization, and communication skills, including the ability to articulate personal experiences when appropriate.
• Reliable transportation and a valid driver’s license, automobile insurance, and a clean driving record; willingness to travel 50% or more.
• Proficiency with operating computers and multiple systems (e.g., timesheets and call center software).
• HMIS/ Coordinated Entry System preferred.

Responsibilities

• Build rapport with members by communicating personal experiences to encourage positive behavior changes.
• Coach members to create and implement strategies that minimize risks related to identified health conditions and behaviors. Connect members to programs addressing barriers to care and enhance compliance.
• Link members to local, county, and state services/resources. Follow up with members and act as a member advocate, delivering medications and other supplies as needed.
• Coordinate and/or accompany members to medical and social services appointments outside of the street medicine unit.
• Introduce tools to promote self-management and self-efficacy.
• Complete required organization and health plan documentation in a timely fashion, including: enter patient touchpoints and encounter notes in the electronic health records system, update member plans of care after street medicine encounters, document information in the care management system during phone calls, and complete monthly audit checklists and care plans in the HMIS/ Coordinated Entry System.
• May occasionally drive the medically equipped van.
• Schedule encounters based on member acuity level using the organization’s electronic health record system.
• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
• Support AI initiatives and explore how technology can transform service delivery.
• Contribute to achieving HIA’s vision and goals, including housing placement for unsheltered members.
• This position is a patient-facing role.
• Employees may be eligible for differential pay.
• Other duties as assigned.

Skills

Communication skills

Teamwork

Detail oriented

Adaptability

Education

GED/HS diploma

Associate's degree

Bachelor's degree

Tools

HMIS system

Call center software

Job description

Overview

Healthcare in Action serves patients experiencing homelessness through an innovative street medicine approach, delivering medical care directly to individuals where they reside or gather, including parking lots, encampments, and parks. We partner with Medicare and Medicaid health plans as well as hospitals and health systems to provide care.

This patient-facing role supports members in managing their health in the Long Beach/San Pedro area, assisting with motivat ing behavioral changes, education, peer support, housing and resource navigation, and the sharing of lived experiences.

Responsibilities

• Build rapport with members by communicating personal experiences to encourage positive behavior changes.

• Coach members to create and implement strategies that minimize risks related to identified health conditions and behaviors. Connect members to programs addressing barriers to care and enhance compliance.

• Link members to local, county, and state services/resources. Follow up with members and act as a member advocate, delivering medications and other supplies as needed.

• Coordinate and/or accompany members to medical and social services appointments outside of the street medicine unit.

• Introduce tools to promote self-management and self-efficacy.

• Complete required organization and health plan documentation in a timely fashion, including: enter patient touchpoints and encounter notes in the electronic health records system, update member plans of care after street medicine encounters, document information in the care management system during phone calls, and complete monthly audit checklists and care plans in the HMIS/ Coordinated Entry System.

• May occasionally drive the medically equipped van.

• Schedule encounters based on member acuity level using the organization’s electronic health record system.

• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.

• Support AI initiatives and explore how technology can transform service delivery.

• Contribute to achieving HIA’s vision and goals, including housing placement for unsheltered members.

• This position is a patient-facing role.

• Employees may be eligible for differential pay.

• Other duties as assigned.

Qualifications and experience

• G.E.D./High School diploma required plus 3+ years of relevant work experience.

• Associate’s degree preferred plus 2 years of relevant experience.

• Bachelor’s degree preferred plus 1-2 years of relevant experience.

• Work experience including direct work with patients experiencing homelessness, lived experience, training or volunteer work, including individuals with active mental health and substance use conditions.

• Experience with similar community settings or outreach is valued.

• A comparable combination of education/experience/training will be considered.

• Ability to work in a dynamic outdoor environment and independently or as part of a team.

• Strong organization, prioritization, and communication skills, including the ability to articulate personal experiences when appropriate.

• Reliable transportation and a valid driver’s license, automobile insurance, and a clean driving record; willingness to travel 50% or more.

• Proficiency with operating computers and multiple systems (e.g., timesheets and call center software).

• HMIS/ Coordinated Entry System preferred.

What’s in it for you?

• Base salary range: $21.78 to $33.00 per hour

• Annual bonus program

• Wellness program

• Generous paid time off (PTO)

• 11 paid holidays per year, plus 1 floating holiday

• 401(k) with employer match

• Employee recognition program

• Tution reimbursement

• Opportunity to make a difference for members and the community every day

Healthcare in Action is an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will be considered without regard to race, color, national origin, religion, age, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501(c)(3) organization. Our mission is to improve the lives of people experiencing homelessness through quality holistic care, addressing mental, social, and physical health needs. We strive to create a workforce reflecting our community through inclusive programs and benefits.