Peer Navigator, Street Medicine (Las Vegas, NV)

Healthcare in Action; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Differential pay

Job summary

Healthcare in Action in Las Vegas is launching its first-ever team to serve people experiencing homelessness through street medicine, using a medically equipped van to reach patients in parking lots, encampments, and parks.

The Peer Navigator supports members at risk of homelessness with health management, program connections, and care coordination, including accompanying patients to appointments in the Las Vegas area.

Qualifications

• Proven ability to communicate effectively and build rapport with diverse populations.
• Experience serving patients or clients in community settings, especially with vulnerable groups.
• Ability to organize, prioritize tasks, and manage multiple responsibilities in a dynamic environment.

Responsibilities

• Build rapport with members to encourage positive behavior changes.
• Coach members to implement strategies to reduce health risks and improve outcomes.
• Link members to local, county and state services and assist with medications and supplies as needed.
• Conduct outreach to on-site and off-site patients to provide medical support.

Skills

Communication skills

Empathy

Organizational skills

Customer service

Multitasking

Independence

Education

High School/GED

Associate’s Degree

Bachelor’s degree preferred

Job description

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

Healthcare in Action is launching its first-ever team in the Las Vegas area! Come be a part of this award-winning organization whose mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.

The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in Las Vegas, NVarea. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences.

This position will work in the Las Vegas, NV area.

This is a M-F, 8-5 position (full-time hours)

Responsibilities include:

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services/resources. Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
• Provide accompaniment and support to patients for their medical/dental/other appointments.
• Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
• Introduce tools to promote self-management & self-efficacy. Complete all required organization and health plan specific documentation in a timely fashion. Some examples include and are not limited to the following: enter all patient touch points and encounter notes in HIA's electronic health records system, member health risk, and update members' Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
• Schedule encounters based on member's acuity level using the Healthcare in Action electronic health record system.
• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
• This position is a patient-facing role.
• Employees may be eligible for differential pay.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of HIA's Vision and Goals and particularly housing placement for unsheltered members.
• Other duties as assigned.

Qualifications and experience:

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Associate's Degree plus 2 years of work experience as defined below.
• Bachelor's degree preferred plus1+ years of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one's own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance)