Peer Navigator/ Data Entry Associate

Vocational Instruction Project; New York (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

VIP Community Services is seeking a Peer Navigator / Data Entry Associate in New York to provide peer-based support and concrete services for individuals with medical, behavioral health, mental health, and substance use needs. You will document services in AIRS and eClinicalWorks, ensuring accuracy and timely reporting, while maintaining HIPAA compliance and professional boundaries.

The role includes clinical adherence management, outreach, appointment reminders, and collaboration with MSA

Qualifications

• HS Diploma or equivalent is required.
• Experience with the target population is preferred.
• Excellent written and verbal communication skills are essential.
• Ability to read, write and speak English.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide clinical adherence management to clients per agency policies and regulations.
• Conduct outreach to clients facing adherence challenges in medical, behavioral health, HIV care.
• Make reminder calls and follow-up for missed appointments.
• Assist re-engagement of clients lost to care.
• Accompany clients to appointments and support groups.
• Facilitate peer support groups and adherence assistance.
• Document client interactions accurately in ECW and AIRS.
• Attend meetings, trainings, and special projects as assigned.
• Maintain HIPAA compliance and professional boundaries.
• Maintain organized electronic records and meet reporting timelines.

Skills

Excellent written and oral comms

English proficiency (read/write/speak)

Bilingual English/Spanish

Strong attention to detail

Client-facing & admin task management

Data entry & documentation basics

Education

HS Diploma or equivalent

Lived experience

Tools

eClinicalWorks (eCW)

AIRS

Job description

Description

POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services

POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

POSITION DESCRIPTION:

A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm

• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
• Conduct reminder calls and follow-up for missed appointments
• Assist with re-engagement of clients who are lost to care
• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
• Facilitate peer support groups, education, and adherence assistance
• Conduct HIV and Hepatitis testing and counseling as trained and assigned
• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
• Maintain HIPAA compliance and professional boundaries at all times
• Document all client interactions and services in ECW and AIRS in a timely and accurate manner
• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
• Maintain positive and professional working relationships with clients, staff, and community partners
• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator

B. Data Entry and Program Support (2 Days per Week)

• Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks
• Ensure accuracy, completeness, and timeliness of all service documentation and data submissions
• Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies
• Adhere to all reporting timelines, data quality standards, and confidentiality requirements
• Support internal audits, chart reviews, and quality improvement activities as requested
• Maintain organized electronic records in compliance with agency and funder requirements

C. Professional Representation and Development

• Maintain a positive image of VIP Community Services in the community and within partner organizations
• Participate in job training, educational programs, meetings, and committees as assigned
• Attend all mandatory in-service trainings annually
• Attend seminars and trainings to support ongoing professional development
• Participate in team meetings and comply with all Health Services policies and procedures

Requirements

JOB COMPETENCY:

• HS Diploma or equivalent
• Prior experience working with the target population
• Excellent written and oral communication
• Ability to speak, read and write the English language
• Bilingual English/Spanish a plus

Minimum Requirements:

• Lived experience required
• Excellent written and verbal communication skills
• Ability to speak, read, and write English required
• Bilingual English/Spanish strongly preferred
• Strong attention to detail and ability to manage both client-facing and administrative tasks
• Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems

JOB REQUIREMENTS/SETTING:

• Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
• Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed