Peer Engagement Counselor/Recovery Coach - Homeless Services

Eliot Community Human Services, Inc.; Springfield (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings (401k)

Wellness & Family Support

Financial Security (life/AD&D)

Professional Growth

Job summary

Eliot Community Human Services, Inc. seeks a Peer Engagement Counselor/Recovery Coach to join our PATH team in Springfield, MA. This role leverages lived experience to engage adults with serious mental illness and co-occurring substance use disorders in outreach, case management, and connections to housing and community resources.

You will coordinate with other providers to ensure integrated, client-centered service delivery and support recovery within the community.

Qualifications

• Requires a high school diploma/GED equivalent.
• Must have lived experience of homelessness, mental health or substance use in the past and have an established recovery process.
• Strong commitment to mental health recovery.
• Skills to establish supportive relationships with persons with severe and persistent mental illnesses and respect for their preferences for treatment.
• Ability to provide flexible services that are community based and focused on teamwork.
• Must have a valid driver's license and reliable transportation to and from work and for the transportation of consumers as needed.
• Peer Specialist Certification a plus.
• Bilingual in Spanish a plus.

Responsibilities

• Perform outreach and engagement activities to identify homeless people living in public places, drop in centers, meal sites and shelters.
• Provide supplies such as warm clothing, blankets, and food to reduce risk of harm on the streets.
• Encourage use of shelter, meal sites, and other related services for those who are unsheltered.
• Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.
• Coordinate efforts with the other service providers to ensure integrated service delivery for consumers.

Skills

High school diploma or GED

Lived experience with homelessness or,

Recovery-focused

Relationship-building

Flexible, community-based approach

Valid driver's license

Bilingual in Spanish (plus)

Education

High School Diploma or GED

Tools

PATH Program Tools

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Homeless Services Division is seeking a dedicated Peer Engagement Counselor/Recovery Coach to join our PATH (Project for Assistance in Transition from Homelessness) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with serious mental illness, including those with co-occurring substance use disorders.The ideal person will have the ability to provide outstanding support skills and have lived experience of homelessness, mental health or substance abuse in the past and have an established recovery process.

Responsibilities:

• Perform outreach and engagement activities to identify homeless people living in public places, drop in centers, meal sites and shelters.
• Provide supplies such as warm clothing, blankets, and food to reduce risk of harm on the streets.
• Encourage use of shelter, meal sites, and other related services for those who are unsheltered.
• Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.
• Coordinate efforts with the other service providers to ensure integrated service delivery for consumers.

Qualifications:

• Requires a high school diploma/GED equivalent
• Must have lived experience of homelessness, mental health or substance use in the past and have an established recovery process.
• Strong commitment to mental health recovery.
• Skills to establish supportive relationships with persons with severe and persistent mental illnesses and respect for their preferences for treatment.
• Ability to provide flexible services that are community based and focused on teamwork.
• Must have a valid driver's license and reliable transportation to and from work and for the transportation of consumers as needed.
• Peer Specialist Certification a plus
• Bilingual in Spanish a plus

Compensation:

• HS/BA - $20.04/hour
• MA - $25.33/hour

Hours: Monday-Friday, 9am-5pm

Hourly Rate

$20.04-$25.33 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.