Master's Level Counselor - Homeless Services

Eliot Community Human Services; Worcester (MA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Job summary

A community support organization in Worcester, MA is seeking an Engagement Counselor for its Homeless Services Division. This position focuses on outreach, crisis intervention, and case management for individuals facing homelessness and mental illness. Ideal candidates hold a Master’s degree and have experience in relevant fields. The role offers a salary of $55,000 and a range of benefits including generous paid time off and retirement savings.

Qualifications

• 1 year experience working with adults with mental illness and knowledge of homelessness.
• Valid Massachusetts driver’s license.
• Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase.

Responsibilities

• Perform outreach and engagement activities to identify homeless individuals.
• Provide clinical services such as crisis intervention and counseling.
• Encourage use of housing resources and facilitate linkage.

Skills

Crisis intervention

Counseling

Client-centered approach

Knowledge of homelessness

Education

Master’s degree in the Healing Arts or Education

Job description

Engagement Counselor - Homeless Services

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission‑driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company‑paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homeless Services Division is seeking a dedicated Engagement Counselor to join our PATH (Project for Assistance in Transition from Homelessness) team. This role offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals for adults with serious mental illness and co‑occurring substance use disorders.

In this role you will provide street outreach, engagement activities, crisis intervention, and clinical assessment. You will work closely with other team members, service providers, and local homeless service providers to connect individuals to treatment, housing, and other resources.

Responsibilities

• Perform outreach and engagement activities to identify homeless individuals with mental health and co‑occurring substance use needs that are living in public places, drop‑in centers, meal sites, and shelters.
• Provide clinical services such as crisis intervention and counseling, as well as concrete services such as providing warm clothing, blankets, and food to reduce risk of harm on the streets.
• Encourage use of housing resources, meal sites, shelters and other services/entitlements, facilitating linkage.
• Maintain a thorough, current knowledge of local public and private resources, including housing, residential programs, and other community organizations, and maintain positive working relationships with representatives of these organizations.
• Engage in a client‑centered/harm‑reduction/Housing First framework.
• Familiarity with the challenges related to homelessness, substance use, mental illness, and trauma is a must.

Qualifications

• Master’s degree in the Healing Arts or Education
• 1 year experience working with adults with mental illness and knowledge of homelessness
• Valid Massachusetts driver’s license
• Independent licensure a plus
• Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase

Schedule: Monday‑Friday, 9am‑5pm

Annual Salary: $55,000 USD – $55,000 USD

Apply today and make a difference.