Pediatric Urgent Care- Front Desk Associate (Part-Time) Herndon, VA

PM Pediatrics; Herndon (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Front Desk Associate, der die Fähigkeit hat, Familien professionell zu empfangen und eine erstklassige Erfahrung zu bieten. In dieser Rolle werden Sie die Verantwortung für alle Empfangs- und Verwaltungsaufgaben übernehmen, während Sie mit einem engagierten Team zusammenarbeiten, um die Patientenversorgung zu unterstützen. Wenn Sie in einem schnell wachsenden Umfeld gedeihen und mit enthusiastischen Kollegen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Ihre Fähigkeiten im Kundenservice und Ihre Detailgenauigkeit werden geschätzt, während Sie zur Mission des Unternehmens beitragen, eine hervorragende Betreuung zu gewährleisten.

Qualifications

• Teamplayer mit der Fähigkeit, unabhängig in einem schnelllebigen Umfeld zu arbeiten.
• Erfahrung im Kundenservice oder in der Gastronomie ist von Vorteil.

Responsibilities

• Begrüßen von Familien und Beantworten von Fragen am Empfang.
• Registrierung von Patienten und Verwaltung von Patientenakten unter Einhaltung der HIPAA-Vorgaben.

Skills

Kundenservice

Microsoft Office Suite

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Detailorientierung

Zeitmanagement

Education

High School Diploma oder GED

Tools

Computer-Systeme

Job description

COVID-19 Vaccination Requirement:

As a healthcare organization, we believe that vaccination against COVID-19 and other diseases is critical in protecting our people and patients. As a company policy, all new and rehires are required to be vaccinated against COVID-19 before starting employment.

It's rewarding to work in a company where people genuinely believe in what they do!

We are committed to bringing passion and customer focus to our business.

Summary

The Front Desk Associate role offers an opportunity for the right candidate to utilize their professional and personal skills by engaging with families to provide a welcoming, first-class experience. This role requires an organized, multi-tasking, responsible, and dynamic individual to handle all front desk functions and administrative tasks for the medical team, aligning with PM's mission, vision, values, and culture.

Description

To perform this job successfully and deliver a first-class experience that is efficient and accurate, the individual must satisfactorily carry out each essential duty. The following requirements reflect the knowledge, skills, and abilities needed:

• Greet families professionally in person and on the phone.
• Answer patient/family questions to the best of their ability and seek clarification when needed.
• Show empathy and active listening in challenging interpersonal situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations and urgent issues to ensure timely resolution.
• Collaborate and communicate with site leadership to manage complex patient issues.
• Employ PM Pediatric Care’s core values to assist patients, families, and team members in navigating PM systems before, during, and after visits.
• Monitor and manage patient flow, including assisting families with self-registration.
• Stay current on workflows, responsibilities, and technology through ongoing education.
• Register all patients and maintain accurate, complete patient records, ensuring HIPAA compliance.
• Manage incoming patient documents, mail, and correspondence with proper documentation and storage.
• Maintain confidentiality and privacy of all patient information according to HIPAA guidelines.
• Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Perform other duties as assigned.

Qualifications

• Team player capable of functioning independently in a fast-paced environment.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to work flexible schedules and travel within reasonable limits.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional, friendly demeanor.
• Detail-oriented and quality-focused.
• Ability to perform basic calculations, such as handling receipts and giving change.
• Outstanding time management, organizational, and critical thinking skills.
• Situational awareness and ability to react effectively to urgent situations.
• Preferred experience in healthcare and knowledge of medical insurance.
• Ability to relate well to children and their families.
• Comfortable with shifting demands.
• Proficient in navigating multiple computer systems.
• Experience in front desk, concierge, customer service, or hospitality roles is preferred.
• High school diploma or GED required.

If you thrive in a fast-growing environment and enjoy working with enthusiastic, high-achieving colleagues, you'll find a rewarding career with us!

PM Pediatrics is an equal employment opportunity employer. All qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic.