Pediatric Urgent Care Front Desk Associate - Abington, PA - Full Time

PM Pediatrics; Baederwood (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pediatric urgent care provider in Abington, PA is seeking a Front Desk Associate to engage with families and manage all front desk functions. The ideal candidate will possess excellent customer service, strong communication skills, and be detail-oriented. Responsibilities include greeting families, answering questions, and managing patient documentation. This is a full-time position offering a chance to be part of a passionate team dedicated to quality healthcare.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Quality focused and detail oriented.
• Outstanding time management and organizational skills.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions.
• Monitors and manages patient flow throughout the registration process.
• Registers all patients maintaining accurate patient accounts.
• Maintains confidentiality and privacy of patient accounts.

Skills

Customer service skills

Communication skills

Time management

Organizational skills

Emotional intelligence

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Pediatric Urgent Care Front Desk Associate - Abington, PA - Full Time page is loaded

Pediatric Urgent Care Front Desk Associate - Abington, PA - Full Time

Apply locations Pennsylvania - Abington time type Full time posted on Posted 2 Days Ago job requisition id 2025-R0880

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets families professionally both in person and on the phone.

• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed

• Accesses empathy and active listening in difficult interpersonal situations

• Supports patient care quality initiatives as directed

• Coordinates escalations and urgent issues to ensure timely and complete resolutions

• Collaborates and communicates with site leadership to facilitate management of complex patient issues

• EmploysPM Pediatric Care’s Core valuestohelp patients, families, and other team members navigatePM systems before, during,and after a visit

• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process

• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology

• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial informationwhile maintaining HIPAA compliance

• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage

• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines

• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling

• Executes other duties as assigned

#LI-MC1

Qualifications

• Team player that can function independently in a fast-paced environment

• Intermediate skills with Microsoft Office Suite.

• Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason

• Excellent customer service and telephone skills

• Strong verbal and written communication skills

• Professional and friendly demeanor

• Quality focused and detail oriented

• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.

• Outstanding time management, organizational, and critical thinking skills

• Superior situational awareness and ability to successfully react to urgent situations

• Prior experience in a healthcare environment and knowledge of medical insurance preferred

• Socially perceptive and ability to relate to children and how they interact with their families

• Comfortability with routinely shifting demands

• Navigate multiple computer systems

• Prior Front Desk, concierge, customer service or other hospitality experience preferred.

• High school diploma or GED

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

About Us

PM Pediatrics was founded on the belief that there is a better way to deliver urgent care to kids and young adults. PM Pediatric Care has over 75 urgent care locations across the country, telehealth, 5+ large hospital partnerships , pediatric behavioral health, and a growing presence in school health nationwide. Our goal is to ensure that our patients receive comprehensive and superior quality acute and behavioral health care when they need it, without having to wait long for it. PM Pediatric Care treats children and young adults exclusively. Our team seeks to hire individuals, like you, who have a passion for innovation and quality care .With a growing national presence and an expanding corporate team, your addition to PM Pediatric Care will contribute to the specialized care of our patients and our mission to revolutionize the way healthcare is delivered .