Pediatric Triage Nurse RN

UnitedHealth Group; Acton (MA); On-site; Confidential; Full time

Job summary

Acton Medical Associates, part of the UnitedHealth Group family, is seeking a Pediatric Triage Nurse to provide comprehensive care for pediatric patients and support clinical operations on-site in Acton, MA. You will triage by phone, assess patient needs, and coordinate timely visits with physicians while documenting in the EMR.

The role requires a Massachusetts nursing license, BCLS, and CPR certification, with weekend rotation and patient confidentiality emphasized.

Qualifications

• Graduate of approved nursing program or equivalent.
• Massachusetts nursing license required.
• BCLS and CPR certification required.

Responsibilities

• Triages patients over the telephone and assesses concerns.
• Coordinates timely visits and directs patient flow through AMA-PC.
• Educates patients and families about diagnosis, treatment and follow-up.
• Documents care in the EMR and maintains patient confidentiality.
• Supports clinical operations and mentors new staff, including weekend rotation.

Skills

Nursing care

Telephone triage

Patient education

Care coordination

Education

Massachusetts nursing license

BCLS

CPR certification

Tools

EMR

Scheduling software

Word processing

Job description

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The Pediatric Triage Nurse is responsible for utilizing the nursing process to provide comprehensive care for the patient. He/she is responsible for clinical assessment of patients' needs and implementing a plan of action to accomplish established goals for all scheduled shifts. The Triage Nurse must be proficient in clinical skills as well as the process involved in maintaining a smooth flow of patients through the unit. The Triage Nurse will understand and utilize established patient care protocols to provide prompt efficient patient care.

Primary Responsibilities:

• Works full time, on site, to support the clinical operations of AMA-PC
• Triages patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
• Teaches patients (and parents/guardians/family members) about diagnosis, treatment, medications and diet
• Provides emotional support to patients and parents. Coordinates patients' needs with all other departments as needed
• Completes all required paperwork and documents care rendered in all appropriate locations
• Uses the electronic medical record to document patient care and to communicate with providers and other staff regarding same
• Refills patient prescriptions adhering to principles of safety and medical knowledge
• Responsible to assist staff members and to stay current with procedures, policies: and protocols
• Maintains patient confidentiality
• Acts as preceptor for new staff members and students
• Weekend rotation is required
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of approved nursing school
• Current Massachusetts nursing license
• BCLS
• Current CPR certification
• Knowledge of ambulatory care nursing for adult and/or pediatric illnesses
• Knowledge of EMR, scheduling and word processing software

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.