Pediatric Patient & Family Experience Leader

01 ETCH East Tennessee Children's Hospital Association, Inc.; Koppel (Beaver County); On-site; USD 150,000 - 190,000; Full time

Job summary

Dolly Parton Children’s Hospital seeks a Director of Patient & Family Experience to champion compassionate, family-centered care across the pediatric journey. You will shape culture, lead Patient Experience, Child Life Services, and Family Advisory Councils, and drive improvements using data and coaching.

The role partners with clinical and operational leaders to embed family voices in care, develop targeted strategies, and support emotional and psychosocial well‑being of patients and families.

Qualifications

• Master’s Degree required.
• CPXP certification within one year of hire.
• Clinical licensure (RN, LCSW, CCLS, or related) preferred.
• 5–7 years of progressive leadership in healthcare or patient experience.

Responsibilities

• Define and lead a comprehensive patient and family experience vision and strategy.

Skills

Leadership

Patient experience

Data analytics

Change management

Executive presence

Coaching

Communication

Family-centered care

Education

Master’s Degree

Healthcare Administration / Nursing / Social Work / Public Health

Job description

Dolly Parton Children’s Hospital seeks a Director of Patient & Family Experience to champion compassionate, family-centered care across the pediatric journey. You will shape culture, lead Patient Experience, Child Life Services, and Family Advisory Councils, and drive improvements using data and coaching.

The role partners with clinical and operational leaders to embed family voices in care, develop targeted strategies, and support emotional and psychosocial well‑being of patients and families.