Pediatric Medical Receptionist

Davies Institute for Speech and Hearing; Town of Texas, Katy (WI, TX); On-site; USD 30,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Medical Receptionist to join their compassionate team. This role is pivotal in creating a welcoming environment for patients and their families while ensuring smooth clinic operations. You will manage front desk responsibilities, handle insurance verifications, and assist with medical billing, all while providing exceptional patient care. The ideal candidate thrives in a fast-paced setting and is passionate about making a difference in children's lives. This position offers a supportive work environment and opportunities for professional growth, making it an exciting opportunity for those eager to contribute to a meaningful mission.

Benefits

Competitive wage

Comprehensive health benefits

Paid time off (PTO)

Holiday pay

Opportunities for professional development

Supportive work environment

Qualifications

• 3+ years of experience in a medical office or healthcare setting.
• Experience with insurance verification and medical billing preferred.

Responsibilities

• Greet patients and manage front desk operations.
• Verify insurance coverage and assist with medical billing tasks.

Skills

Bilingual in Spanish

Strong communication skills

Excellent organizational skills

Proficiency in Microsoft Office Suite

Attention to detail

Ability to manage multiple tasks

Education

High school diploma or equivalent

Certification in medical office administration or billing

Tools

EMR systems (e.g., Kareo, Athenahealth, EPIC)

Billing software

Job description

Receptionist at Pediatric Clinic

• Location: Davies Institute for Speech and Hearing
• Starting Salary: $30,000/year
• Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Position Overview:
Davies Institute for Speech and Hearing is a unique company that offers our community speech therapy, occupational therapy, and audiology services along with our Development Center for kids with hearing loss or speech delays. Our fast-growing pediatric allied health clinic is seeking a Medical Receptionist to join our dynamic, patient-centered team. The ideal candidate will be the first point of contact for our patients and their families, providing a welcoming and professional environment. This role involves a blend of front desk responsibilities, insurance verifications, and medical billing tasks to ensure smooth clinic operations and a positive patient experience.

Key Responsibilities:

Front Desk Management:

• Greet patients and visitors warmly, ensuring a friendly and professional atmosphere.
• Check patients in and out, verifying that all necessary documentation is completed.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Manage scheduling for audiology, speech therapy, and occupational therapy services.
• Confirm upcoming appointments and handle rescheduling or cancellations.

Insurance Verifications:

• Verify patient insurance coverage prior to appointments, ensuring services are authorized.
• Obtain prior authorizations and referrals when required by insurance plans.
• Maintain accurate and up-to-date records of insurance information in the electronic medical record (EMR) system.
• Communicate any coverage issues or out-of-pocket costs to patients before their visit.

Medical Billing:

• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Assist with claim submissions and ensure proper coding for insurance billing.
• Follow up on unpaid claims and denials, working with insurance providers to resolve issues.
• Generate patient statements and answer billing-related questions.
• Assist the billing department with month-end reporting and reconciliation tasks.

Administrative Support:

• Maintain the cleanliness and organization of the front desk and waiting area.
• Ensure patient confidentiality by adhering to HIPAA guidelines.
• Assist with general administrative tasks, including filing, faxing, and ordering office supplies.

Qualifications:

Education:

• High school diploma or equivalent required; certification in medical office administration or billing is a plus.

Experience:

• 3+ years of experience in a medical office or healthcare setting, preferably in pediatrics.
• Experience with insurance verification and medical billing is strongly preferred.
• Familiarity with EMR systems (e.g., Kareo, Athenahealth, EPIC) and medical coding (ICD-10, CPT).

Skills:

• Bilingual in Spanish is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and billing software.

Key Attributes:

• Patient-focused with a compassionate approach to families and children.
• Collaborative team player with a proactive attitude.
• Strong problem-solving abilities and willingness to learn new skills.

Benefits:

• Competitive wage.
• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off (PTO) and holiday pay.
• Opportunities for professional development and growth.
• A supportive, team-oriented work environment.

To Apply:
If you are highly organized, detail-oriented, and passionate about providing outstanding patient care, we’d love to hear from you! Please submit your application or email your resume and a cover letter highlighting your relevant experience to [e-mail].