Pediatric Family Experience Coordinator

The Sensory Studio; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

The Sensory Studio, a private pediatric speech and occupational therapy practice serving families in Staten Island and surrounding areas, is seeking a Patient Coordinator. You will be the face of the practice, guiding families through scheduling, intake, and records while supporting therapists and administrative staff.

Ideal candidates are energetic, organized, and empathetic, with excellent communication and multitasking skills.

Qualifications

• Exceptional verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Excellent attention to detail and follow-through.
• Think critically, solve problems, and work independently.
• Professional judgment and the ability to maintain appropriate boundaries.
• Collaborative team-oriented mindset.
• Positive attitude and professional presence that helps create a welcoming environment.

Responsibilities

• Serve as a primary point of contact for families via phone, email, text, and in-person interactions
• Conduct initial patient intake calls and gather information regarding concerns, therapy needs, and scheduling requirements
• Create, maintain, and update patient records and documentation
• Schedule intake interview's, therapy sessions, and ongoing appointments
• Manage appointment changes, cancellations, waitlists, and provider schedule adjustments
• Release and coordinate school-year and summer schedules
• Assist with copay collection and basic patient account inquiries
• Coordinate intake paperwork and ensure required documentation is completed and received
• Communicate effectively with therapists, supervisors, and administrative staff regarding patient needs and scheduling matters
• Monitor and prioritize multiple communication channels while ensuring timely follow-up
• Support day-to-day office operations and administrative initiatives
• Maintain confidentiality and professionalism in all patient interactions
• Identify opportunities to improve processes, efficiency, and the overall family experience

Skills

Communication

Organization

Multitasking

Customer service

Empathy

Tech literacy

Tools

EMR systems

Scheduling platforms

Microsoft Office

Google Workspace

Job description

The Sensory Studio, a private pediatric speech and occupational therapy practice serving families in Staten Island and surrounding areas, is seeking a Patient Coordinator. You will be the face of the practice, guiding families through scheduling, intake, and records while supporting therapists and administrative staff.

Ideal candidates are energetic, organized, and empathetic, with excellent communication and multitasking skills.