Pediatric CHW Supervisor | TeamUp Program Lead

New York City Health and Hospitals Corporation; New York, Northern (NY, KY); Hybrid; USD 54,000 - 62,000; Full time

Job summary

NYC Health + Hospitals/Queens is seeking a Community Health Worker Supervisor for Pediatrics to lead TeamUp initiatives, supervise CHWs, and coordinate with clinical leadership in a busy Queens facility.

The role emphasizes outreach, training, patient assessment, and collaboration across health teams, with a focus on development and implementation of care plans in a public health setting.

Qualifications

• Four (4) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
• Satisfactory combination of education and/or experience equivalent to 1 above. Study at an accredited college or university in Sociology, Psychology or other Behavioral Science discipline may be substituted for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience. However, all candidates must have at least one (1) year of full-time experience described in 1 above.
• Additional Assignment Education Preferences:
• Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Responsibilities

• Partner with CHW lead and clinical leadership to refine and deliver TeamUp’s CHW Program to support specific facility, department and patient needs.
• Participate in regular meetings with TeamUp and clinical leadership to review program progress • Assist in recruitment and hiring of CHW candidates, as needed.
• Assist CHW lead with training and mentoring process for CHWs, including the development of individualized learning plans to meet the specific professional development needs of a workforce with diverse backgrounds.
• Engage and recruit eligible patients and conduct clinical or community-based assessments and interviews to identify their health goals and needs.
• Assess and address health, social and service-related needs of assigned/identified patients and create individualized, patient-centered, goal-directed care plans for each patient.
• Utilize evidence-based engagement strategies, such as motivational interviewing (MI) and problem-solving techniques, to engage and maintain trusting relationships with patients and caregivers, and to assess for and monitor emerging needs for prevention, wellness, medical, and behavioral health care.
• Escalate issues to Clinical Leadership as appropriate.
• Participate in weekly case conferences with the CHW team to review goal-directed interventions and work with CHW team to refine patient recruitment strategies to ensure enrollment targets are met.
• Assist with facilitation of communication between CHWs and clinic and hospital care teams; educate clinical teams on CHW program.
• Manage patient outreach list and track enrollment progress using the electronic health record (Epic) and other programs, as needed.
• Stay up-to-date on, and ensure CHW team is informed of, evolving patient resources including hospital resources, community services, and benefit programs.
• Monitor and track program progress and effectiveness of CHWs • Carry out CHW program quality improvement initiatives.
• Participate in ongoing training activities related to the community health worker role and program, as well as public health emergency response skills relevant for the TeamUp program.
• Perform other related program tasks, as needed and perform duties in response to public health, emergencies, when necessary.

Skills

Counseling

Staff supervision

Communication

Bilingual (multilingual)

Team collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office

Epic

FindHelp

MyChart

Job description

NYC Health + Hospitals/Queens is seeking a Community Health Worker Supervisor for Pediatrics to lead TeamUp initiatives, supervise CHWs, and coordinate with clinical leadership in a busy Queens facility.

The role emphasizes outreach, training, patient assessment, and collaboration across health teams, with a focus on development and implementation of care plans in a public health setting.