Peak Time Teller: Pier 37 Branch (Spanish Bilingual Required)

UW Credit Union; New York (IA, NY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Spanish Bilingual Peak-Time Teller to join their team at the Pier 37 branch. This part-time role is perfect for those who are passionate about providing exceptional customer service and making a positive impact on members' lives. You will be responsible for performing various transactions, maintaining knowledge of products and services, and exceeding member expectations. With a commitment to inclusivity and personal development, this organization offers a supportive environment and numerous benefits, including paid time-off and a 401k option. If you enjoy problem-solving and working with people, this opportunity is for you!

Benefits

Spanish-Bilingual premium

Paid time-off

Paid Caregiver Leave

Paid New Child Leave

Paid volunteer time

Paid holidays

401k option with company match

Annual variable bonus reward

Employee Assistance Program

Qualifications

• 1 year of customer service experience is required.
• Demonstrates ability to work with customers of all ages and backgrounds.

Responsibilities

• Provide front facing member service at the Pier 37 branch.
• Ensure all member requests are processed accurately and efficiently.
• Identify opportunities to deepen member relationships.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Overview

Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Pier 37 branch (Monona branch)is hiring a Spanish Bilingual Peak-Time Teller and we want YOU to apply!

As a Spanish Bilingual Peak-Time Teller, you will play a vital role at your branch, for both your teammates and UW Credit Union’s members. Your job is to make a positive impact on members lives by accurately and enthusiastically performing a variety of transactions to meet their needs. If you enjoy problem solving, are eager to learn, and love working with people, this is the job for you!

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a four-time recipient of Madison Magazine’s Best Places to Work, and a two-time Milwaukee Journal Sentinel’s Top Workplace to receive:

• $1.25 per hour Spanish-Bilingual premium
• Peak/Part time employees earn paid time-off (pro-rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro-rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro-rated based on hours worked)
• 16 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program
• And more!

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the Pier 37 branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations

Qualifications

What You’ll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.