Peak Time Teller: Pier 37

UW Credit Union; Monona (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a premier financial institution as a Peak-Time Teller, where you will make a positive impact on members' lives through exceptional service. This role offers the chance to engage with diverse customers, solve problems, and develop your skills in a supportive environment. Enjoy a variety of perks including paid time-off, caregiver leave, and a 401k match. If you're eager to learn and thrive in a team-oriented atmosphere, this opportunity is perfect for you!

Benefits

Paid time-off

Caregiver Leave

New Child Leave

Paid volunteer time

Paid holidays

Employee Community Groups

401k with company match

Annual variable bonus

Employee Assistance Program

Qualifications

• 1 year of customer service experience required.
• Ability to work with diverse customers effectively.

Responsibilities

• Provide front-facing member service at the Pier 37 branch.
• Ensure accurate processing of member requests and transactions.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Overview

Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s Pier 37 branch (Monona branch) is hiring aPeak-Time Teller and we want YOU to apply!

As a Peak-Time Teller, you will play a vital role at your branch, for both your teammates and UW Credit Union’s members. Your job is to make a positive impact on members lives by accurately and enthusiastically performing a variety of transactions to meet their needs. If you enjoy problem solving, are eager to learn, and love working with people, this is the job for you!

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a four-time recipient of Madison Magazine’s Best Places to Work, and a two-time Milwaukee Journal Sentinel’s Top Workplace to receive:

• Peak/Part time employees earn paid time-off (pro-rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro-rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro-rated based on hours worked)
• 16 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program
• And more!

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the Pier 37 branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations

Qualifications

What You’ll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.