PD Senior Access Rep - Radiology Call Center - Variable Shift

UC Irvine; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

UC Irvine Health is seeking a PD Senior Access Rep for the Radiology Call Center. This role involves managing patient registrations, confirming appointments, and helping to oversee other admit workers. Candidates should possess strong customer service skills, be detail-oriented, and have relevant experience in healthcare settings.

Benefits

Medical insurance

Sick and vacation time

Retirement savings plans

Discounts and perks

Qualifications

• 6 months of call center experience plus 12 months in healthcare or related.
• Excellent communication skills in English.
• Experience with office equipment like printers and computers.

Responsibilities

• Registers patients and verifies insurance coverage.
• Schedules and cancels patient appointments.
• Trains new staff on front desk duties.

Skills

Customer Service

Written Communication

Verbal Communication

Knowledge of medical terminology

Data Entry

Job description

PD Senior Access Rep - Radiology Call Center - Variable Shift

Join to apply for the PD Senior Access Rep - Radiology Call Center - Variable Shift role at UC Irvine

PD Senior Access Rep - Radiology Call Center - Variable Shift

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Join to apply for the PD Senior Access Rep - Radiology Call Center - Variable Shift role at UC Irvine

Who We Are

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary

Incumbent functions as lead to other Admit Workers, assisting with workflow and resolution of complex or unusual issues. Registers patients and verifies insurance and/or third-party coverage. Schedules, confirms, and cancels patient appointments. Performs general clerical and reception duties. The incumbent trains new staff and monitors progress for Radiology front desk duties and call center scheduling. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, not does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Total Compensation

What It Takes to be Successful

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
  
  

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese
  
  

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
  
  

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation
  
  

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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