PCard/EProc/HelpDesk Specialist

Public Safety; Raleigh (NC); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

State Benefits

Telework Program

Job summary

The North Carolina Department of Public Safety is seeking a Purchasing and Logistics support specialist to assist the E-Procurement Helpdesk and P-Card operations. This role focuses on reports, system troubleshooting, and user training within a full-time schedule.

The position offers a Monday–Friday, 8 AM–5 PM workweek with potential part-time telework under the State Telework Program and competitive state benefits.

Qualifications

• Bachelor’s degree is required and at least one year of related experience.
• Experience with procurement processes, e-procurement, and reporting is preferred.
• Ability to troubleshoot procurement systems and provide training to users.

Responsibilities

• Generate E-Procurement reports.
• Troubleshoot E-Procurement system issues and escalate as needed.
• Administer E-Procurement security and provide user training.
• Handle P-Card helpdesk inquiries and user accounts.

Skills

Report generation

System troubleshooting

User training

P-Card support

Education

Bachelor’s degree

Tools

E-Procurement system

P-Card system

Reporting tools

Job description

About Us

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Description of Work

Are you a current state employee seeking a meaningful, rewarding, and challenging career in Purchasing and Logistics? If so, continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety. This is an INTERNAL POSTING open ONLY to current North Carolina State Government and UNC System employees and eligible RIF candidates.Temporary employees are also eligible to apply.

This position serves as a support role to the Purchasing E-Procurement Customer Helpdesk inquiries.

Duties/Responsibilities

• Generate E-Procurement reports.
• E-Procurement system troubleshooting/issue resolution.
• E-Procurement Security Administration and User Training.
• P-Card Customer Helpdesk inquiries.
• P-Card Holder’s account set-up, configuration and other projects assigned by the supervisor, P- Card/E-Procurement/Helpdesk Manager.
• Ability to apply principles, techniques and systems pertaining to procurement/inventory.
• Ability to work effectively with agency personnel at all levels, including Federal and State.
• Ability to express ideas in both oral and written form, communicating effectively at all levels of management.
• Ability to maintain complex records and to prepare reports or tabulations for these records.

Knowledge, Skills and Abilities / Management Preferences

The primary purpose of the Department of Public Safety is the efficient and effective Administration of the Department of Public Safety Budgetary Management, Financial Management, Procurement, and other services, consistent with the N.C. General Statutes, State Budget Fiscal Policies and Procedures, State Purchasing and Contract Administrative Code, DPS Fiscal Policies and Procedures, and Generally Acceptable Accounting Principles and Practices. The purpose of the organizational unit of Purchasing and Logistics is to provide Comprehensive procurement of goods and or services to the entire Department of Public Safety in six primary functional areas: Purchasing of Goods and Services; Real Property Lease and Acquisitions; Fleet Management; Auxiliary Support Services / Law Enforcement Support Services (LESS) Office; and DNA Evidence Collection of Anonymous Sexual Assault Kits. The Fleet Management Section is responsible for over 800 vehicles rented from Motor Fleet Management or owned by the Department. This section is responsible for the scheduling of repairs, fuel, and replacement of vehicles for the various Divisions within DPS.

Recruitment Salary Range

Recruitment Salary Range: $43,267.00 - $64,482.00

Contract and Working Hours

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.

Working Schedule and Telework

The work schedule is Monday through Friday (8AM – 5PM). We value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program.

Minimum Education and Experience (E&E)

Bachelor’s degree from an appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Training and Credentials

• Transcripts – Attaching transcripts is optional; however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members.

Veteran and National Guard Preferences

• Applicants seeking Veteran’s Preference must attach a DD‑214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference: A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS). A former member of the North Carolina National Guard who served for at least 6 years and was discharged under honorable conditions must attach either a DD256 or NGB 22.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Background Checks and PREA

Selected applicants for positions which are subject to PREA will undergo a PREA‑specific background check. Our agency supports second‑chance employment for individuals who were previously incarcerated, or justice involved, and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position‑specific background checks.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Additional Information

All job postings close at 11:59pm the night before the End Date on the posting. The Department of Public Safety values the knowledge and experience of its employees and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.