PCA Skills Trainer

Northeast Independent Living Program Inc; Lawrence (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Gas card incentive

Job summary

Northeast Independent Living Program, Inc. is seeking a PCA Skills Specialist to support Lawrence, MA clients in accessing Medicaid PCA services and managing program documentation.

The role involves coordinating home visits with required paperwork and working with the Fiscal Intermediary to resolve issues. Ideal candidates have an Associate’s Degree in human services or equivalent, at least one year of disability services experience, strong Excel/Office skills, and bilingual English/Spanish

Qualifications

• Associate’s Degree in human services or equivalent experience; disability experience acceptable.
• At least one year of experience in providing services to people with disabilities.
• Proficient in Excel, Microsoft Office, database management.
• Bilingual in English and Spanish strongly preferred.
• Preference for candidates who self-identify as a person with a disability.

Responsibilities

• Provide information, orientation and determine basic eligibility to PCA services.
• Complete an initial assessment in the client’s residential setting to determine capacity.
• Respond promptly to inquiries in person or by phone.
• Document consumer visits and notes in the program’s database.
• Assist clients with paperwork to hire PCA attendants and advise on employer/employee dynamics.
• Maintain consumer case files and monitor ongoing ability to manage their program.
• Troubleshoot issues within the PCA program involving core services: peer support, skills training, advocacy and information/referral.
• Coordinate with the Fiscal Intermediary to resolve member complaints and share information as needed.

Skills

Service coordination

Time management

Excel

Microsoft Office

Database management

Bilingual English/Spanish

Education

Associate’s Degree in Human Services

Tools

Excel

Microsoft Office

Job description

*$1,000 Sign-on Bonus and $100 Gas Card incentive*

Who are we?

NILP is a rapidly growing, human service agency who assists persons with all types of disabilities who wish to live independently in their community throughout Northeast Massachusetts. NILP provides five core services of Advocacy, Peer Counseling, Information and Referral, Independent Living Skills Training, and Transition. NILP believes in consumer control and self direction and provides these services with the knowledge that persons with disabilities are the best determinants of their needs and goals.

Position Overview

The PCA Skills Specialist will meet with agency consumers involved in the agency’s Personal Care Attendant (PCA) program. We are seeking applicants with experience in service coordination type work with persons with all types of disabilities and elders in the human service field, as well as those passionate about helping others and willingness to show a commitment to Independent Living philosophy. Applicants must strong ability to organize their time between home visits and required paperwork/documentation.

*Compensation commensurate with education and experience*

Essential Job Functions:

What you will be doing:

• Provide information, orientation and determine basic eligibility to people with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program.
• Complete an initial assessment with consumer in their residential setting to determine their capacity to manage their program.
• Respond in a timely manner telephonically or in person to consumer inquiries and questions.
• Documenting consumer visits and contact notes in the program’s database system.
• Assisting consumers in completing paperwork necessary to manage and hire their personal care attendants, as well as advising consumers how to handle various types of employer/employee dynamics and situations.
• Maintaining consumer case files and monitoring a consumer’s ongoing ability to manage their personal care program.
• Troubleshoot for and with the consumer regarding issues with their individual program which could include one or more of the four core services; peer support, skills training, advocacy and information and referral.
• Maintain working relationship between PCA Program and Fiscal Intermediary (FI) including, but not limited to; resolving member complaints and sharing information with FI as needed.

Qualifications and Job Specifications:

Who we are looking for?

• An individual with an Associate’s Degree in a human service or relevant concentration, can be substituted with personal experience with a disability or equivalent human service experience.
• At least one year of experience in providing services to people with disabilities.
• Proficient in Excel, Microsoft Office, database management.
• Bilingual in English and Spanish strongly preferred.
• Preference given to qualified candidates who self-identify as an individual with a disability, in accordance with our mission and federal CIL requirements.

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ+ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process, offer processes, or at any point after the start of employment. If reasonable accommodation is needed, please contact the Human Resources at 978-245-8461.