PCA II Fulltime Days

Premier; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier ER in Woodway, Texas is hiring a Patient Care Assistant 2 to support urgent and emergency patient care under supervision of on‑duty, licensed personnel. The role includes welcoming patients, assisting with procedures, transporting patients, and preparing rooms while maintaining confidentiality and safety.

The PCA2 will work with a multidisciplinary team, participate in training, and help with laboratory procedures and specimen collection as trained.

Qualifications

• Strong communication and customer service skills.
• Ability to follow instructions and work under supervision.
• Knowledge of patient confidentiality and PHI.
• Basic computer literacy.
• Ability to multitask and stay organized.

Responsibilities

• Greet patients and answer phones professionally.
• Assist with patient transport and room placement.
• Support resuscitation efforts under supervision.
• Collect specimens and perform basic laboratory tasks as trained.
• Maintain clean, stocked clinical areas and proper PPE.

Skills

Communication skills

Computer skills

Flexibility

Detail oriented

Teamwork

Multitasking

Education

High School Diploma or GED

CPR/BLS certification

Job description

Job Description

Under the supervision of on duty, licensed personnel (i.e., Registered Nurse, Licensed Vocational Nurse, or Providers), the Patient Care Assistant may perform a variety of functions in support and care of patients requiring urgent or emergency care.

Essential Job Functions

General

• Welcomes and greets all patients in person and/or over the phone. Answers the phone while maintaining a polite, consistent manner practicing proper telephone etiquette.
• Protects patient confidentiality and ensures that Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers.
• Assists in keeping Premier ER clean and organized. Cleans and disinfects equipment, instruments, and supplies as needed.
• Attends staff meetings as scheduled.
• Maintains own knowledge/skills and attends appropriate training for role responsibilities.
• Assumes responsibility for coordination of educational activities, as appropriate.
• Assists in facility and system Quality‑Assurance activities.
• Displays professionalism, tact, respect, and team effort when working with coworkers and the public.
• Refers patient complaints to appropriate designated personnel as needed.
• Assists with placing patients in rooms after registration.
• Assists with patient transport within the facility or to their car upon discharge.
• Acts as a sitter for psychiatric patients in crisis (suicidal ideation, homicidal ideation) when needed.
• Receives supplies into the facility. Unpacks and properly stores items in a timely manner.
• Performs tasks and/or assist with procedures that are within his or her knowledgebase, competency, and as permitted by the policies and procedures of Premier ER.
• Transports specimens to partner labs as needed.
• Works collaboratively with other disciplines to provide well‑coordinated patient care. Promotes a positive attitude for good interpersonal, interdepartmental, and interfacility relationships.
• Maintains awareness of and adheres to current policies and procedure set forth by Premier as well as other regulatory guidelines dictated by entities including but not limited to The Texas Department of State Health Services and COLA’s laboratory accreditation program.
• Adheres to established laboratory procedures and follows established safety guidelines for working in the laboratory. Processes specimens, reports results, and files paperwork according to written Laboratory procedures.
• Performs other duties as assigned.

Patient Care

• Performs tasks and/or assists with procedures that are within employee’s knowledge base, competency, and as permitted by the policies and procedures of Premier ER.
• Assists with resuscitation efforts such as performing chest compressions, assisting with retrieval of needed supplies, and/or performing other tasks per Premier’s Policies and Procedures and according to the Patient Care Assistant’s documented training and competence assessment.
• Initiates intravenous access and/or performs phlebotomy.
• Collects specimens such as blood and urine and performs laboratory tests as ordered on the specimens.
• Obtains patient’s weight and vital signs. Acquires 12 Lead EKG’s and places patients on continuous cardiac and/or pulse oximetry monitoring, non‑invasive blood pressure monitoring systems as directed and/or ordered by the provider. The Patient Care Assistant 2 is responsible for the collection of information only. Interpretation of the information collected is the responsibility of the appropriate licensed care provider.
• Assists with application of orthopedic splints and dressings.
• Measure and fit crutches and instruct patients on a proper crutch use.
• Assists with wound care.
• Assists with patient transport within the facility and/or positioning of the patients

Qualifications

Knowledge, Abilities and Skills

• Must possess knowledge and understanding of daily assignments, unit activities, and basic computer skills including Microsoft Word, Excel programs and 3 Job Description- Patient Care Assistant 2 (PCA2) software applications.
• Demonstrates effective and accurate verbal and written communication.
• Must be flexible in changing assignments, workloads, and learning of new skills.
• Able to comprehend and communicate instructions, multitask, be detail oriented, and organized.
• Possess general knowledge of safety and infection control.
• Some minimal travel may be required between sites of operations.
• Completion of Premier venous access training and competency upon hire.

Education Qualifications and Credentials

• A minimum of a High School Diploma or GED equivalent is required.
• Excellent interpersonal skills are required.
• Current BLS Certification or obtained within first 14 days of employment.
• ACLS & PALS must be current or obtained within 12 months of hire.
• Preferred experience: Two years’ experience in an urgent care, emergency department, or similar healthcare setting OR enrolled in an accredited registered nursing program with completion of one clinical rotation OR certified Paramedic or Intermediate EMT

Physical Demands

• Must possess knowledge and understanding of daily assignments, unit activities, and basic computer skills including Microsoft Word, Excel programs and 3 Job Description- Patient Care Assistant 2 (PCA2) software applications.
• Demonstrates effective and accurate verbal and written communication.
• Must be flexible in changing assignments, workloads, and learning of new skills.
• Able to comprehend and communicate instructions, multitask, be detail oriented, and organized.
• Possess general knowledge of safety and infection control.
• Some minimal travel may be required between sites of operations.
• Completion of Premier venous access training and competency upon hire.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.