PC Technician

IronArch Technology; Mobile (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

401(k) retirement plan

20 days of PTO

Short- and long-term disability insurance

Job summary

A reputable technology firm is seeking a PC Technician to provide tier 2 support, including troubleshooting and technical assistance for PC desktop hardware. The ideal candidate has a degree in a related field, at least four years of professional experience, and necessary technical certifications. The firm prides itself on being recognized as a 'Best Place to Work' and offers competitive compensation, comprehensive benefits, and opportunities for professional growth in an inclusive environment.

Qualifications

• 4+ years of applicable experience required.
• Current DoD 8570 IA Baseline Certification needed.
• Secret Clearance required prior to start.
• Must obtain DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Experience with HP, Ricoh, Xerox, Lexmark printers and vendor tools.
• Experience installing CAC authentication on printers.
• Experience supporting Windows 10 and MS Office 2013.
• Experience using Remedy or similar ticketing system.
• Strong written and verbal communication; ability to document processes.

Responsibilities

• Perform operational support for PC desktop hardware and software.
• Troubleshoot and resolve output devices and system problems.
• Coordinate repairs and work instructions for compliance.

Skills

Troubleshooting

Analytical skills

Communication

Teamwork

Remedy ticketing

Strong communication

Teamwork

Independent work

Education

AA/AS degree in a related discipline

Tools

Windows 10

MS Office 2013

Remedy

PowerShell scripting

Job description

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: Deliver Outcomes with Speed | Own the Work and the Results | Respect People. Speak Directly.| Stay Curious. Enjoy the Journey.

What You’ll Do

IronArch Technology is seeking a PC Technician to join our team in Mobile, AL. The Help Desk Specialist will perform technical, operational, and training support (Tier 2) to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Key Responsibilities

• Install and test output devices, PC’s, and other peripherals, configure the operating system, load shrink-wrap programs, and other application software programs.
• Troubleshoot output devices, PC’s, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve output device system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
• Ensuring printer firmware and CAC software are in compliance, and work instructions are current.

Requirements

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
• 4+ years of professional, applicable experience
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA‑Security certifications)
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
• May need to travel
• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After‑hours support may be required on an infrequent basis
• Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third‑party warranty repairs
• Experience installing and configuring firmware and CAC authentication software on printer devices
• Experience supporting Windows 10 and MS Office 2013
• Experience using Remedy or a similar ticketing system
• Strong analytical and follow‑through skills
• Strong verbal and written communication skills
• Demonstrated experience writing process documentation
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team
• Secret Clearance required prior to start

Preferred Experience

• Prior USACE/ACE‑IT experience
• Experience working in a DoD environment
• Experience supporting Office 365
• Knowledge of PowerShell scripting a plus
• Experience using SharePoint to organize and store documents

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market‑leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company‑provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11 paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company‑paid short‑and long‑term disability
• Company‑paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Matching donation program and annual philanthropic activities
• And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.