PC System Specialist

FedTec; Great Lakes (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness programs

Paid time off

401(k) retirement plan

Disability & Life Insurance

Employee Assistance Program

Learning & Development

FedTec Fit wellness program

Job summary

FedTec in Great Lakes, IL seeks a PC Systems Specialist to plan, design, install, and maintain personal computer systems. You will support moderately complex applications, engage with end users to identify requirements, and deliver solutions through custom programming, off-the-shelf software adaptation, or hardware optimization.

The role requires a Bachelor's or AA with 5+ years of relevant experience, DoD Secret (or higher) clearance, and CompTIA Security+ certification.

Qualifications

• Bachelor's or higher with 5+ years of relevant experience.
• Experience supporting PC hardware, software, and peripherals in a mid-to-large scale environment.
• US Citizenship Status: US Citizen or Lawful Permanent Resident
• Must have verifiable DoD Secret (or higher) security clearance and CompTIA Security+ certification.

Responsibilities

• Plan, design, and install new and existing PC systems.
• Consult with end users to determine hardware and software needs.
• Develop programs or customize COTS software to meet identified needs.
• Install, configure, and maintain computer hardware, peripherals, and system software.
• Administer and maintain telecommunications protocols as required.
• Provide troubleshooting, diagnostic support, and resolution for hardware and software issues.
• Train and support end users in the use of computer systems, software, and hardware tools.
• Document system configurations, processes, and user instructions.
• Ensure compliance with organizational IT security policies and access controls.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Independent work

Team collaboration

Education

Bachelor's Degree (BA/BS)

Associate Degree (AA)

Job description

PC System Specialist

FedTec is seeking a PC Systems Specialist who will perform analytical, technical, and administrative work related to the planning, design, installation, and maintenance of personal computer systems. The Specialist will support moderately complex applications, engage with end users to identify requirements, and deliver solutions through custom programming, off-the-shelf software adaptation, or hardware optimization.

Locations

Great Lakes, IL (On-Site)

Security Clearance

Verifiable DoD Secret (or higher) is Required

Certifications

Must have verifiable CompTIA Security+ Certification

Primary Duties and Responsibilities

• Perform planning, design, and installation of new and existing personal computer systems.
• Consult with end users to determine hardware and software needs based on operational requirements.
• Develop programs or select and customize commercial off-the-shelf (COTS) software to meet identified needs.
• Install, configure, and maintain computer hardware, peripheral devices, and associated system software.
• Administer and maintain telecommunications protocols as required.
• Provide troubleshooting, diagnostic support, and resolution for hardware and software issues.
• Train and support end users in the use of computer systems, software, and hardware tools.
• Document system configurations, processes, and user instructions.
• Ensure compliance with organizational policies regarding IT security and system access.

Qualifications

• Bachelor's Degree (BA/BS) and a minimum of 5 years of relevant experience; OR Associate Degree (AA) and a minimum of 7 years of relevant experience.
• Demonstrated experience supporting PC hardware, software, and peripherals in a mid-to-large scale environment.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as in a collaborative team environment.
• Excellent verbal and written communication skills.
• Minimum Citizenship Status Requirements: US Citizen or Lawful Permanent Resident

When You Join FedTec,

You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.