PC Specialist

Perry Ellis International; Dublin (GA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Holidays

Tuition reimbursement

MAP support

Associate clothing discounts

Résumé du poste

Perry Ellis International operates a Dublin, GA distribution center, seeking a PC Specialist to perform on-site hardware and software support. You will manage Zebra label printers and RFID scanners (60%), plus desktop PCs and connectivity (40%).

You must be reliable, quick-learning, and able to lift up to 60 pounds, with a rotating 4-day schedule and weekend work twice a month. Experience with on-premise hardware and ticketing tools is required.

Qualifications

• 1–2+ years of on-premise technical support experience focusing on hardware/software installation and break-fix workflows.
• Direct hands-on experience troubleshooting, configuring, and repairing Zebra label printers and RFID handheld scanners.
• Must be available for 10-hour shifts (7:00 AM – 5:45 PM) on a rotating schedule, including weekend shifts (2x per month).
• Ability to move around a large warehouse and safely lift up to 60 pounds.
• Strong customer service orientation and clear communication skills.

Responsabilités

• Maintain, troubleshoot, and repair logistics equipment on the warehouse floor (60% Zebra printers, 40% RFID scanners).
• Provide on-the-floor, face-to-face technical support to staff.
• Install, configure, and upgrade computers and peripheral devices; maintain asset records and prepare equipment for e-waste recycling.
• Monitor and manage daily incident/ticket queue to prevent downtime; coordinate with System Administrators for upgrades.
• Unlock user accounts and perform basic troubleshooting in internal systems; liaise with Telecomm and external vendors as needed.

Connaissances

Hardware troubleshooting

Software installation

On-site support

Ticketing systems

Bilingual English/Spanish

Formation

Associate degree in a technical field

CompTIA A+ certification

Outils

ServiceNow

Zendesk

Remedy

SolarWinds

Description du poste

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Position Summary:

As the PC Specialist, you will serve as a vital, hands-on technical anchor on-site at our Dublin, GA distribution center, reporting directly to the Client Systems Support Manager. In this highly active role, you will walk the warehouse floor to provide critical Tier 1 hardware and software installation, maintenance, and rapid break-fix repair to keep our high-volume logistics operations running seamlessly. Your time will be dynamically split between maintaining specialized warehouse equipment—specifically Zebra label printers and RFID handheld scanners (60%)—and supporting desktop PCs, connectivity, and telephony systems (40%). By managing the daily incident ticketing queue each morning, collaborating with System Administrators on facility upgrades, and maintaining meticulous asset and e-waste records, you will directly prevent operational downtime. To succeed, you must be a highly reliable, quick-learning team player who remains resilient under pressure, possesses the physical ability to lift up to 60 pounds, and can comfortably commit to a rotating 4-day, 10-hour shift schedule (7:00 AM – 5:45 PM) that includes working weekends twice a month.

Key Responsibilities:

Warehouse & Logistics Hardware Support: Maintain, troubleshoot, and repair critical logistics equipment. This role is highly active, with 60% of your time dedicated to Zebra label printers and RFID handheld scanners, and 40% focused on desktop PCs and connectivity.

On-the-Floor Troubleshooting: Actively walk the warehouse floor to provide immediate, face-to-face technical assistance to personnel, ensuring proper operational efficiency of all systems.

Installation & Asset Maintenance: Install, de-install, configure, and upgrade computers, software applications, and peripheral equipment. Maintain an accurate inventory of computer hardware, parts, and maintenance/repair records, while preparing legacy equipment for proper e-waste recycling.

Daily Incident Management: Monitor and manage the local ticketing queue first thing every morning, prioritizing and resolving critical hardware and software incidents ASAP to prevent operational downtime.

System & Facility Collaboration: Perform routine account unlocks and basic troubleshooting workflows using internal platforms like WMOS. Coordinate occasionally with external vendors, the Telecomm team to support telephone equipment, and System Administrators to assist with server equipment changes.

Operational Availability: Work seamlessly within a 10-hour shift framework (7:00 AM – 5:45 PM) on a rotating 4-day work-week schedule, which requires working weekends approximately twice a month.

Qualifications:

Technical Support Experience (Must-Have): 1–2+ years of proven, on-premise technical support experience focusing on hardware/software installation, troubleshooting, and break-fix workflows.

Specialized Hardware Expertise (Must-Have): Direct, hands-on experience troubleshooting, configuring, and repairing Zebra Label Printers and RFID handheld scanners.

Operational Availability (Must-Have): Absolute reliability and flexibility to work the required 10-hour shifts (7:00 AM – 5:45 PM) on a rotating schedule, including required weekend shifts (2x per month).

Physical Mobility & Lifting (Must-Have): Ability to move around easily, walk frequently across an expansive warehouse environment, and safely lift or move computer/peripheral equipment weighing up to 60 pounds.

Soft Skills (Must-Have): Exceptional customer service orientation, strong multitasking abilities, and crisp people/communication skills.

Technical Qualifications (Strong Plus): An Associate Degree in a technical field or active certifications such as CompTIA A+ and/or MCDST.

Ticketing & Systems Knowledge (Strong Plus): Experience utilizing enterprise ticketing systems (e.g., ServiceNow, Zendesk, Remedy, SolarWinds) and hands‑on familiarity supporting Dell computer systems.

Language Skills (Strong Plus): Bilingual fluency in English and Spanish to effectively communicate with a diverse operations workforce.

Personal Attributes:

Highly Reliable & Disciplined: Exceptionally dependable with a strong commitment to strict schedule adherence, consistent attendance, and supporting the broader team.

Quick Learner: Able to rapidly absorb new technical workflows, system layouts, and specialized warehouse software under minimal supervision.

Resilient Under Pressure: Calm, level-headed, and efficient when troubleshooting critical hardware failures during high-volume operational windows in a fast-paced environment.

Detail-Oriented & Organized: Thrives when multitasking across varied technical tasks, from active physical repairs to maintaining pristine documentation and asset records.

What’s In It For You?

• Comprehensive Health: Premium Medical, Dental, and Vision plans designed to keep you and your family healthy and thriving.
• Financial Security: Secure your future with our 401(k) retirement plan (including a discretionary company match) plus company-provided Basic Life and AD&D Insurance.
• Work-Life Balance: Take the time you need to recharge with generous Paid Time Off (PTO) and a full schedule of paid Holidays.
• Growth & Support: We invest in your potential through our Tuition Reimbursement program for continuous learning and provide 24/7 personal support via our Member Assistance Program (MAP).
• Team Culture: Join a community that celebrates your hard work with regular Associate Engagement Events, ranging from seasonal celebrations to on-site wellness activities.
• Exclusive Style Perks: Look your best for less with generous Associate Clothing Discounts across all our company stores and e-commerce sites.

Legal Disclaimer:

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

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