PC/Printer Technician

Kforce Inc; Johnson City (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401(k)

Life Insurance

Disability Insurance

ADD Insurance

Job summary

Kforce is seeking a full-time PC/Printer Technician in Johnson City, TN to deliver on-site hardware support for PC products, laptops, desktops and workstations. The role emphasizes customer-facing service in a fast-paced environment with emphasis on technical problem solving and timely resolutions.

Applicants should have a high school diploma and hardware training; college is a plus. Onsite availability and overtime flexibility are required.

Qualifications

• High School diploma or equivalent plus hardware technology training; College preferred.
• Onsite customer facing experience.
• Availability to work both scheduled and unscheduled overtime.
• Able to participate in non-traditional workdays, holidays and shift work.

Responsibilities

• Provide hardware support for PC/Printer field break/fix onsite in Johnson City, TN.
• Configure hardware/software and simple network components; perform repairs and work with escalation personnel.
• Manage multiple service events and educate customers on technology and solutions.

Skills

Hardware repair

Customer service

Technical aptitude

Printer knowledge

Overtime availability

Education

High School diploma

Hardware training

College preferred

Tools

Printer maintenance tools

Job description

Responsibilities

Kforce is immediately adding a full-time PC/Printer Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Johnson City, TN. Summary: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to the company's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the company's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Requirements

• High School diploma or equivalent, plus additional hardware technology training; College preferred
• Onsite customer facing experience
• Availability to work both scheduled and unscheduled overtime
• Able to participate in assigned work during non-traditional workdays, holidays and shift work
• Demonstrated technical/mechanical aptitude for learning new technology
• Printer knowledge is a huge plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.