PC Network Support Technician 4

ngc; Redondo Beach (CA); On-site; USD 73,000 - 121,000; Full time

Benefits offered by this job

Flexible work arrangements

9/80 work schedule

401(k) matching program

Health insurance

Job summary

Northrop Grumman is seeking a Classified Service Desk Senior Analyst to deliver tier 1 PC, network, and application support in a secure environment. The role requires on-site work in Redondo Beach, CA and active involvement with incident resolution across classified systems.

Qualified candidates have a Top Secret clearance or CE program enrollment, Windows/AD expertise, and experience with ServiceNow/JIRA. The position offers a 9/80 schedule, strong benefits, and opportunities to work with

Qualifications

• High School diploma and 6 years of experience; OR an Associate’s degree and 4 years of experience; OR a Bachelor’s degree and 2 years of experience.
• Current U.S. Government Top Secret level security clearance (SCI access eligibility) or enrolled in CE program.
• Ability to obtain and maintain a CI Polygraph as condition of employment.
• Experience in Windows Desktop OS, Active Directory, LAN/WAN networking, and Office suites.
• Meet IAM Level I equivalent security certification requirements (Security+ CE or CGRC).
• Preferred: Associate’s degree; 5 years IT hardware experience in a classified environment; hardware/software vendor certifications.
• Experience with remote administration and VMware VDI; cross-platform OS awareness; experience with ticketing systems.

Responsibilities

• Provide tier 1 PC, network, and application support for classified environments.
• Deliver advanced remote user support and incident resolution.
• Work on-site full-time at Redondo Beach, CA.
• Coordinate with customers, service desk, server admins, network engineers, and IT/Cyber management.
• Escalate complex OS/server/network issues to senior staff as needed.
• Maintain asset inventory and comply with security procedures for hardware and software.
• Assist with new installations, testing, and project work.
• Spend portions of the day away from the desk assisting users and moving equipment.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Security awareness

Education

Bachelor’s degree in IT or related field

Associate’s degree (preferred)

Tools

Active Directory

LAN/WAN

SCCM

PowerShell

VMware VDI

ServiceNow

JIRA

Job description

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Northrop Grumman’s Corporate Sector's Chief Information & Digital Office (CIDO) is seeking a PC Network Support Technician 4 t to support its IT Infrastructure & Operations organization's Classified Solutions team.

The selected candidate will serve as a Classified Service Desk Senior Analyst, providing tier 1 PC, network, and application support across the information system lifecycle. In this role, you will deliver advanced remote user support and incident resolution for classified environments. The selected candidate will be required to work on-site, full-time at our Redondo Beach, CA location.

The responsibilities of this role include, but are not limited to, the following:

• Exhibits good communication skills, an energetic approach, and patience with customers.

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise.

• Works through the ticket queue without intervening management direction (self-motivated).
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.

• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.

• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.

• Lifts and moves equipment up to 50 pounds.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site.

Basic Qualifications:

• High School diploma and 6 years of experience; OR an Associate’s degree and 4 years of experience; OR a Bachelor’s degree and 2 years of experience is required.
• Candidates must have a current U.S. Government Top Secret level security clearance (at a minimum), to include SCI access level eligibility based on a closed investigation date completed within the last 6 years OR must be enrolled in the U.S. Government Continuous Evaluation (CE) Program, in order to be considered.
• Candidates must have the ability to obtain, and maintain, a CI Polygraph as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites.
• Candidates must meet the U.S.Government 8140 requirements for IAM Level I equivalent (or higher) security certification (Security+ CE or CGRC).

Preferred Qualifications:

• Associate’s degree.
• 5 years of experience with IT related hardware in a classified environment.
• Current HW and/or SW Vendor Certifications.
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with ticketing systems (ServiceNow, JIRA).

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $72,600.00 - $121,000.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.