PC Network Support Tech 4 - Secret

Northrop Grumman; United States; On-site; USD 59,000 - 99,000; Full time

Benefits offered by this job

9/80 work schedule

401k matching

Healthcare benefits

Job summary

Northrop Grumman Classified Solutions is seeking a PC Network Support Technician 4 in Oklahoma City, OK, on-site only. The role leads a team and provides primary technical support for computers and network systems, requiring a Secret clearance and the ability to pursue Top Secret access.

The position involves collaboration with IT teams, adherence to security policies, and hands-on work with Active Directory, SCCM, PowerShell, and VMware VDI.

Qualifications

• High School diploma and 6 years of experience; OR an Associates degree and 4 years of experience; OR a Bachelor’s degree and 2 years of experience is required
• Candidates must have a current US Government Secret clearance to be considered with ability to obtain Top Secret
• Candidates must have the ability to obtain and maintain access to Special Programs
• Candidates must have a Security+ certification or greater to be considered

Responsibilities

• Lead a team of PC Network Support Technicians and provide technical leadership
• Communicate effectively with customers and maintain high levels of satisfaction
• Coordinate with customers, service desk, server administrators, network engineers, and IT/Cyber management
• Collaborate with system administrators on complex issues and act as escalation point
• Work through the ticket queue and perform self-motivated problem solving
• Create and unlock user/computer accounts using Active Directory while following security policies
• Maintain asset inventory in the tracking system and update deployment status
• Complete paperwork to satisfy Security requirements and support installation and retirement of hardware/software
• Remediate classified or unclassified data spillage with Security
• Participate in new installations, testing, and special projects
• Occasionally support users away from desk and lift equipment up to 50 pounds

Skills

Team leadership

Technical troubleshooting

Customer service

Education

Bachelor’s degree or higher

Associates degree

High School diploma

Tools

Active Directory

SCCM

PowerShell

VMware VDI

ServiceNow

JIRA

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Oklahoma City, OK location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

The responsibilities of this role include, but are not limited to, the following:

• Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise.
• Works through the ticket queue without intervening management direction (self-motivated).
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Basic Qualifications:

• High School diploma and 6 years of experience; OR an Associates degree and 4 years of experience; OR a Bachelor’s degree and 2 years of experience is required
• Candidates must have a current US Government Secret clearance to be consideredwith the ability to obtain a US Government Top Secret clearance as a condition of continued employment
• Candidates must have the ability to obtain and maintain access to Special Programs as a condition of continued employment
• Candidates must have a Security+ certification or greater to be considered

Preferred Qualifications:

• Associate’s degree
• 5 years of experience with IT related hardware in a classified environment
• Active Top Secret, TS/SCI, SAP/SAR access, or Polygraph
• Current HW and/or SW Vendor Certifications
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience with ticketing systems (ServiceNow, JIRA)

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation.Our diverse portfolio of programs means there are endless paths to cultivate your career.We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.Come join us!

#MPR

Primary Level Salary Range: $59,400.00 - $99,000.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate’s experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.