PC Network Support Tech 3 - Secret

Blackwomenintech; Melbourne (FL); On-site; USD 51,000 - 86,000; Full time

Job summary

Join a pioneering team as a Desktop PC Technician in a dynamic environment where your technical skills will shine. This role provides the opportunity to work on cutting-edge systems that directly impact lives. You will be responsible for installing, troubleshooting, and maintaining personal computers and networks while ensuring compliance with security protocols. Collaborate with a friendly and innovative team, and enjoy phenomenal learning opportunities and exposure to diverse projects. If you are passionate about technology and eager to make a difference, this position is perfect for you!

Benefits

Flexible work arrangements

Learning opportunities

Friendly team environment

Qualifications

• 4+ years of experience in technical support or related field.
• Must have DoD 8570 IAT level II security certification.

Responsibilities

• Provides technical support for computers and networks.
• Installs, troubleshoots, and repairs personal computers and software.
• Maintains trouble logs and completes security paperwork.

Skills

Technical Support

Troubleshooting

Customer Service

Microsoft Windows

Microsoft Office

ITIL

Network Administration

Remote Administration

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

SCCM

PowerShell

Active Directory

VMware VDI

Job description

Requisition ID: R10182188
• Category: Information Technology
• Location: Melbourne, Florida, United States of America
• Clearance Type: Secret
• Telecommute: No - Teleworking not available for this position
• Shift: 1st Shift (United States of America)
• Travel Required: Yes, 10% of the Time
• Positions Available: 3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history. We look for people who have bold new ideas, courage, and a pioneering spirit to join forces to invent the future.

IT Technicians, We Want You!

The Northrop Grumman Classified Solutions team is seeking an experienced Desktop PC Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman's Aeronautics Systems support team in Melbourne, FL.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site.

Responsibilities

1. Provides technical support for computers and associated networks.
2. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
3. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
4. Instructs and assists users in the use of personal computers and networks.
5. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
6. Maintains trouble logs.
7. Completes paperwork and other tasks needed to satisfy Security requirements.
8. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
9. Works with Security to remediate classified or unclassified data spillage incidents.
10. Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
11. Reviews the trouble ticket queue to identify issues that need to be addressed.
12. Works through the ticket queue without intervening management direction (self-motivated).
13. Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite.
14. Resolves tickets within established SLAs.
15. Raises issues that require management attention or involvement.
16. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
17. Works with system administrators and other staff to resolve support issues, escalating where appropriate.
18. Participates in new installations, testing, and special projects as needed.
19. May spend portions of the day away from the desk when supporting users and moving equipment.
20. Exhibits good communication skills, an energetic approach, and patience with customers.
21. Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations.
22. Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
23. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
24. Routes calls to product line specialists. Maintains and updates records and tracking databases.
25. Alerts management to recurring problems and patterns of problems.

Basic Qualifications

1. High School diploma and 4 years of experience; OR an Associates degree and 2 years of experience; OR a Bachelor's degree and 0 years of experience is required.
2. Must have a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE).
3. Candidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered.
4. Candidates must have the ability to obtain, and maintain, a DOD Top Secret level security clearance as a condition of continued employment.
5. Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment.
6. Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Preferred Qualifications

1. Associate's degree.
2. Active DOD Top Secret, SCI, or SAP/SAR access is preferred.
3. 3 years of experience with IT related hardware in a classified environment.
4. Microsoft Certifications (MCP, MCSE, or MCSA) a plus.
5. Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell.
6. Experience with thin clients.
7. Experience in Active Directory configuring user and computer accounts.
8. Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
9. Experience supporting VMware VDI (Virtual Desktop Infrastructure).
10. Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation.

Salary Range: $51,200 - $85,400
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.