PC / Help Desk Support Analyst

Internetwork Expert; Newark (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm is seeking a PC/Help Desk Support Analyst in Newark, New Jersey. The role involves monitoring and troubleshooting clinical application interfaces and providing tier 1 support. The ideal candidate possesses strong problem-solving and communication skills, with a focus on supporting end-users effectively. This position offers a supportive environment with various employee benefits, allowing you to grow your career in healthcare IT.

Benefits

Paid Time Off (PTO)

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Qualifications

• Experience in supporting end-user community effectively.
• Monitors and troubleshoots HL7 Protocol Application interfaces.
• Provides tier 1 support for Clinical Applications.
• Demonstrates customer service suitable interpersonal skills.

Responsibilities

• Monitor and troubleshoot clinical application interfaces.
• Troubleshoot desktops, hardware, and printer issues.
• Prepare documentation for non-technical users.
• Perform basic hardware repair.

Skills

Problem-solving skills

Communication skills

Collaboration skills

Ability to manage multiple projects

Job description

Prominence Advisors is actively seeking a PC/ Help Desk Support Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.

At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Your Role

As a PC/Help Desk Support Analyst, you will be primarily responsible for monitoring and troubleshooting the clinical application interfaces. Troubleshoots desktops/hardware/printer issue

If you are a motivated professional with a passion for healthcare IT, and you meet the requirements below, we encourage you to apply. If you know of someone else who would be a great fit, let us know!

For this role you will need to possess the following qualifications:

• Experience
• Supports the end-user community in the effective access and use of information resources and compliance with infrastructure and operating standards.
• Monitors and troubleshoots HL7 Protocol Application interfaces.
• Provides tier 1 support for Clinical Application, and other ancillary systems.
• Troubleshoots printing issues.
• Develops and maintains documentation as related to this position.
• Performs basic hardware repair.
• At all times, demonstrates interpersonal skills suitable for customer service environment.
• Assists with the preparation of documentation and informational materials for non-technical users.
• Relates with the end-user community in a manner that promotes confidence in the client and the image of IST as a professional service-oriented organization.
• Understands and accepts the responsibilities of working in a 24/7 environment.
• Understands and adheres to compliance standards as they appear in Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified. 13. Performs other related duties as assigned.
• Soft-Skills
• Strong problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and manage multiple projects simultaneously

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.