PBX Operator, PT Nights including Weekends

PIH Health Hospital; California, Los Angeles (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated PBX Telephone Operator to join their team. In this fast-paced role, you will be responsible for routing and screening calls, providing essential information to callers, and responding to critical issues in a timely manner. The ideal candidate will possess strong communication and customer service skills, along with a solid understanding of PBX operations. This is an excellent opportunity to contribute to a nonprofit organization recognized for excellence in patient care while working in a collaborative and dynamic environment. If you are a team player willing to work flexible shifts, this position is perfect for you.

Qualifications

• Minimum one year experience in PBX operations required.
• Ability to handle critical issues promptly.

Responsibilities

• Route and screen calls while providing information to callers.
• Handle numerous calls during peak periods efficiently.

Skills

Organization and problem solving skills

Understanding of PBX operations

Strong verbal and written communication skills

Conflict resolution skills

Strong customer service skills

Job description

The PBX Telephone Operator is responsible for routing, screening, providing information to callers and calling hospital codes. The Operator also must be able to work in a fast pace environment handling numerous callers during peak periods. Must be a team player willing to work different shifts and weekends as needed by the hospital.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The organization is nationally recognized for excellence in patient care and patient experience. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Organization and problem solving skills
• Understanding of PBX operations
• Strong verbal and written communication skills
• Conflict resolution skills
• Strong customer service skills

Required Experience

• A minimum of one year experience in PBX operations.
• Must be able to respond to all critical issues in a timely manner to resolve the issue.

Address
1225 Wilshire Boulevard

Salary
21.00-28.35

Shift
Weekend

FLSA Status
Non-Exempt

Zip Code
90017