PBX Operator PRN Rotating

Novant Health Careers; Hilton Head Island (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated PBX Switchboard Operator to manage high-volume communication in a healthcare setting. This role is essential for maintaining patient confidentiality, overseeing hospital paging systems, and coordinating emergency responses. The ideal candidate will possess strong organizational and communication skills, along with a commitment to delivering exceptional patient experiences. Join a diverse team committed to fostering a safe and inclusive environment where your contributions will directly impact patient care and community health. If you thrive in a fast-paced environment and are passionate about healthcare, this opportunity is perfect for you.

Qualifications

• Good organizational skills and ability to work independently are critical.
• Must possess basic computer knowledge and effective communication skills.

Responsibilities

• Maintain and control the dissemination of patient information.
• Coordinate placement and removal of items with Security for patient safety.

Skills

Organizational Skills

Communication Skills

Decision-Making Skills

Telephone Etiquette

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Windows

Microsoft Outlook

Job description

25 Hospital Center Blvd, Hilton Head Island, SC 29926, USA Req #1149

Monday, March 31, 2025

#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

• Hilton Head Hospital
• Hilton Head, South Carolina
• PRN Rotating Shift

The PBX Switchboard is a high-volume call center communication hub and central information dissemination point for multiple facilities within Hilton Head Regional Healthcare system (HHRHS). This location serves as the centralized patient information dissemination point.

PBX Switchboard Operators are responsible for maintaining and controlling the dissemination of patient information. As part of this responsibility, PBX Operators are responsible for maintaining confidentiality of said patient information and complying with HIPAA guidelines.

PBX Switchboard Operators are responsible for hospital-wide overhead paging and enforcing the operations regarding the utilization of said pages in accordance with the policies set forth by Administration. The PBX Operators maintain logs of exceptions to the paging.

This location also serves as the centralized point at Hilton Head Hospital (HHH) for the monitoring of various alarms for several departments including Facilities Management, Blood Bank and Operating Room. This location also serves as the initiation and communication point for all hospital emergency codes including, but not limited to, Code Blue (life-threatening injury or condition), Code Red (fire), Code STEMI and Code Adam Junior (baby abduction). PBX Operators initiate the emergency response, serve as an information dissemination point during the code and dispatch additional personnel and resources as needed. These resources may include but are not limited to local fire departments and local law enforcement. PBX Operators maintain logs of all Code Blue and Rapid Responders code situations.

PBX Operators are responsible for maintaining a daily list of on-call medical staff for various specialties. They also maintain a daily on-call list which includes contact information for individuals serving as on-call personnel for areas such as Nursing, Care Management, Clinical Departments and Administration. Additionally, they maintain a list of physicians’ office numbers, a list of physicians’ pagers and also numbers for local emergency and health care-related businesses and organizations (e.g. pharmacies, nursing homes, transport companies, etc.).

PBX Operators are responsible for maintaining hospital patient safety by coordinating placement and removal of items with Security. PBX performs quarterly audits on contents of safe taking appropriate action to assure valuables are returned to patient or designated representative.

Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
• Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

Education: A high school diploma or GED is preferred. Good organizational skills and the ability to work independently are critical. Due to the nature of the job, independent decision-making skills and appropriate telephone etiquette are crucial. The ability to communicate, both written and verbally, effectively with employees, patients and physicians is a necessity. Must possess basic computer knowledge—familiarity with Word, Windows and Outlook preferred.

Experience: Two years experience in a high volume PBX preferred or comparable customer service experience may be substituted.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.