PBX Operator Full Time Day Shift

Coast Plaza Hospital; Norwalk (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated PBX Operator to serve as the first point of contact for patients and visitors. This full-time role involves guiding patients through the admissions process, collecting necessary information, and ensuring a smooth experience. With a focus on excellent customer service and adherence to professional standards, the PBX Operator will play a vital role in supporting hospital operations. Join a collaborative team where your contributions will make a significant impact on patient care and communication, all while upholding the highest standards of professionalism.

Qualifications

• Minimum one year of customer service experience; healthcare experience preferred.
• Must have BLS certification; additional certifications as specified are required or preferred.

Responsibilities

• Greet patients and collect demographic and insurance information.
• Schedule appointments and respond to inquiries with professionalism.
• Maintain patient records and ensure compliance with HIPAA regulations.

Skills

Customer Service

Bilingual (English and Spanish)

Insurance Verification

Medical Terminology

Education

High School Diploma

Job description

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Job Summary

As the first point of contact for patients and visitors to Coast Plaza Hospital, the PBX Operator plays an important role in guiding patients through the admissions process, conducting eligibility screening, and preparing patient information for clinical departments. Responsibilities include obtaining demographic, insurance, and financial information, explaining all required forms, obtaining signatures, verifying insurance eligibility and benefits, ensuring notifications and authorizations are completed timely, collecting and posting payments, and contributing to department operations and communication, all while upholding the standards of AIDET patient communication.

Essential Functions

• Greet patients, visitors, and caregivers upon arrival.
• Collect and verify patient information, including demographics and insurance details.
• Schedule appointments and respond to inquiries with compassion and professionalism.
• Collect payments and identify outstanding balances.
• Update patient records and handle communications via phone, mail, or email.
• Maintain a professional appearance and adhere to HIPAA regulations.
• Participate in training and may assist in other hospital areas as needed.

Behavioral Standards

• Provide excellent customer service, demonstrating professionalism, positivity, and respect.
• Use scripting and AIDET principles to ensure consistent communication.
• Promote equity and inclusivity in patient care and interactions.

Knowledge and Collaboration

• Understand insurance policies, medical terminology, and hospital procedures.
• Possess bilingual skills in English and Spanish preferred.
• Work collaboratively within the hospital team, following safety and emergency protocols.

Experience and Certifications

• Minimum one year of customer service experience; healthcare experience preferred.
• Must have BLS certification; additional certifications as specified are required or preferred.

Additional Information

• Position is full-time, entry level, in hospital and healthcare industry.
• Equal Opportunity Employer; rights and legal notices apply.