Lead Call Center Representative

Providence Health & Services; Everett (WA); On-site; USD 34,000 - 52,000; Part time

Job summary

Providence Regional Medical Center Everett is seeking a part-time on-site coordinator to handle main switchboard operations, operator calls, and visitor reception. You will manage emergency codes, overhead announcements, and two-way radio communications while coordinating schedules for answering service clients and entering daily accounts.

The role supports the department supervisor with staff scheduling, evaluations, quality monitoring, and on-going training for team members, contributing to a

Qualifications

• H.S. Diploma or GED or equivalent educ/experience.
• 2 years Switchboard experience in a healthcare setting.
• 2 years Answering service experience at a large organization.
• Associate's Degree (preferred)

Responsibilities

• Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls.
• Provide reception and customer service to visitors.
• Manage all emergency codes, alarm panels, and emergency phones, and summon appropriate staff.
• Make all overhead announcements and communicate via two way radio.
• Manage daily schedules for Answering Service clients and distribute to appropriate departments.
• Responsible for daily entry of all accounts.
• Assist department supervisor in staff scheduling, evaluations, quality and productivity monitoring.
• Ensure on-call schedules are up to date and accurate.
• Train new employees and provide ongoing trainings for the team.

Skills

Switchboard

Customer service

Phone answering

Education

H.S. Diploma or GED

Associate's Degree (preferred)

Job description

Description

Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls. Provide reception and customer service to visitors. Manage all emergency codes, alarm panels, and emergency phones, and summon appropriate staff. Make all overhead announcement and communicate via two way radio. Manage daily schedules for Answering Service clients and distribute to appropriate departments. Responsible for daily entry of all accounts.

As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and ensures all on-call schedules are up to date and accurate. Serves as a Department Super User with the phone operating system, policies, and procedures of the department. Will be responsible for new employee trainings and provide on-going trainings for the team as needed.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Job Details

• Job Schedule: Part time
• Job Shift: Variable
• Workplace Type: On-site
• Address: WA Everett 1321 Colby Ave
• Work Location: Everett Medical Ctr Colby-Everett
• Pay Range: $24.82 - $37.98

Required Qualifications

• H.S. Diploma or GED or equivalent educ/experience
• 2 years Switchboard experience in a healthcare setting

Preferred Qualifications

• Associate's Degree
• 2 years Answering service experience at a large organization

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Pay Range: $24.82 - $37.98