Unit Secretary - Surgical Services

4010 Wellstar Spalding Regional Hospital, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Spalding Regional Hospital, Inc. seeks a Unit Secretary to support nursing staff by handling clerical tasks, data entry, and frontline customer service on the day shift. You will help maintain charts, manage unit supplies, and act as the main communication link on the floor.

The role requires a High School Diploma or GED, with less than 1 year of acute care experience preferred. Strong communication and computer skills, plus EMR familiarity, are essential.

Qualifications

• High School Diploma or GED is required.
• Less than 1 year of acute care experience preferred.
• Strong customer service and interpersonal skills.
• Ability to enter information into an electronic medical record (EMR).

Responsibilities

• Serve as central communication source on the nursing unit and coordinate information flow.
• Enter orders, retrieve data, maintain patient charts and unit supplies.
• Transport supplies, medications and equipment as needed.
• Provide courteous, patient- and family-focused customer service.
• Assist in unit flow management including admissions, transfers and discharges.

Skills

Customer service

Communication

Multi-tasking

Computer skills

EMR data entry

Education

High School Diploma / GED

Tools

EMR system

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America)

Job Summary

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age appropriate and culturally aware patient care by performing clerical and receptionist functions including computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service and acting as the central communication source on the nursing unit.

Core Responsibilities and Essential Functions

• Excellence in Customer Service by partnering with health care team, patient and family
• Protects rights and dignity of patient at all times
• Builds relationships with the family
• Maintains confidentiality
• Participates in hourly patient rounding
• Maintains paper medical record and scanning documents into electronic medical record as necessary
• Resolves patient concerns
• Proactively offers assistance and comfort measures to patients and families
• Present self in positive and professional manner and show sensitivity to concerns and needs of others

Patient Centered Care

• Answers telephone calls and patient call lights and communicates to healthcare team patient needs
• Facilitates patient admission, transfer and discharge as appropriate
• Tracks bed activity and when patient is on/off unit; notifies housekeeping of patient discharge
• Assists in unit flow management during code situations (answers call lights, etc)
• Requests patient escort when appropriate
• Facilitate patient direct admission
• Monitors data entry for key patient safety information

Team Work

• Supports initiatives of the Health care team
• Participates in interdisciplinary rounds as scribe and facilitates outcome activities as needed
• Performs charge reconciliation
• Notifies nurse when physician has arrived on unit
• Performs audits as requested
• Performs staffing reconciliation in Smart Square
• Completes and submits supply requisitions; accepts and stocks delivery
• Places orders for durable medical equipment
• Participates in unit performance improvement initiatives
• Supports professional nursing practice through shared governance, evidenced-based practice and ethical accountability
• Transports unit supplies, patient care supplies, medications and equipment as assigned
• Practices accountability

Communication

• Uses effective written and oral communication skills with patients, staff, physicians, family and visitors
• Uses safety communication techniques
• Places physician and ancillary consults
• Maintains computer and other related IT equipment
• Reports when devices are not working properly
• Acts as liaison between patients and diagnostic areas to determine anticipated times for tests/procedures; communicates with patient and updates white boards with information
• Knowledgeable, maintains, and acts as unit expert regarding patient care documentation tools in the event of downtime
• Unit super user for electronic documentation
• Facilitates data recover during downtime
• Communicates patient care concerns/problems/emergencies to the RN
• Uses positive and respectful communication with all members of healthcare team, patients and families

Safety and Infection Control

• Provides a safe environment for the unit operations
• Consistent use of appropriate hand hygiene
• Keeps patient rooms and unit areas clean and free of clutter
• Follows appropriate PPE/Infection control policies
• Reinforces the importance of universal precautions with patient and patients family
• Operates Xenex machines after patient discharge
• Performs environment of care rounds
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct

Required Minimum Education

High School Diploma / GED

General Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

Less than 1 year clinical experience in acute care setting

Preferred Required Minimum Skills

• Ability to read, write and speak the English language
• Strong customer service and interpersonal skills
• Ability to collaborate with other health care providers in the provision of patient care
• Ability to multi-task essential
• Ability to function in stressful and emergency situations essential
• Strong detail orientation required
• Computer skills required; Personal time management skills are required
• Basic computer skills required
• Ability to enter information into an electronic medical record
• Basic medical terminology required

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life - and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-