PBX Operator

Hilton Grand Vacations; Philipsburg (Centre County); On-site; USD 10,000 - 60,000; Full time

Job summary

A global hospitality company is seeking a PBX Operator to ensure high standards of service for guests at the Royal Palm Beach Resort. The role involves handling phone calls, managing service requests, and providing administrative support. Ideal candidates are proficient in Microsoft Office and possess strong customer service skills. This full-time position offers a dynamic work environment and the opportunity for personal growth.

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to adapt to changes in a fast-paced environment.
• Recognizes emergency situations and takes appropriate action.

Responsibilities

• Ensure proper standards of hospitality for all guests.
• Answer and direct incoming telephone calls efficiently.
• Log, deliver and monitor wake-up call requests.
• Post charges as received through other departments.

Skills

Computer proficiency in Microsoft Word, Excel and Outlook

Excellent customer service skills

Proficient in time management

Ability to take initiative

Cash handling skills

Basic math skills

Competent in public speaking

Job description

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RESORT: Royal Palm Beach Resort

LOCATION: Philipsburg, Sint Maarten

HOURS: 40 per week

SALARY: XCG 17.72 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! As a world-class resort, Royal Palm are dedicated to providing exceptional experiences for our members and guests. We are looking for a PBX Operator to join the team working on a shift basis with a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Front Desk Manager, the main job duties will include, but are not limited to:

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information.)
• Answer and direct incoming telephone calls in an accurate, efficient, and professional manner.
• Takes messages for members, owners, and guests.
• Log, deliver and monitor wake-up call requests.
• Enter service request tickets, dispatch housekeeping and engineering using radios, and follow up with guests to ensure satisfaction within established timeframes.
• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Create, confirm, and cancel reservations.
• Complete special projects; stocking, listing items to be ordered, and daily bucket checks.
• May be required to perform functions of a Front Desk Agent, including check in and out members, owners and guests.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
  
  

Skills and experience required to fulfil the role include;

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgement; work independently, with minimal supervision.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.
• Cash handling skills (the ability to count currency, make and count back change).
• Ability to consistently demonstrate how We Love to Say Yes by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.
  
  

At Royal Palm, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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