PBX Operator

Benchmark Hospitality at DU; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a PBX Operator at OKANA Resort & Indoor Water Park in Oklahoma City. This role focuses on creating exceptional guest experiences by answering and routing calls, providing information, and maintaining communication with departments. Be part of a supportive team that values growth and offers competitive wages and benefits.

Benefits

Health insurance

Retirement savings

Growth opportunities

Paid time off

Qualifications

• Previous PBX experience beneficial; preferably in a hotel/resort.
• Fluent in English; Excellent communication skills.

Responsibilities

• Answer and route all incoming calls to the appropriate department.
• Maintain work area neat and organized.
• Update information in the computer systems as needed.

Skills

Communication

Customer-centric attitude

Education

High School diploma

College degree

Tools

Versa

Job description

Opening Post Information* : Posted Date 3 days ago (5/15/2025 5:12 PM)

Opening ID 2025-55529

# of Openings 3

Job Locations US-OK-Oklahoma City

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Description

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Front Office team as a PBX Operator.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off

About the role

The PBX Operator answers and routes all incoming calls to the appropriate department or guestroom in the resort. They must have a pleasant, welcoming voice personality and answer calls according to OKANA guidelines. The PBX Operator must know how to receive and transfer calls so as not to cause unnecessary delays in call handling. This individual must be very knowledgeable regarding emergency procedures and must perform as a main contact point during emergencies.

What you will be doing:

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard..
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.
• Read, pass on log and communicate with previous shift.

What you bring to the role:

• High School diploma is required; college degree preferred.
• Previous PBX experience beneficial; preferably in a hotel/resort. Other experience in a customer service role is also acceptable.
• Ability to work in a fast-paced environment.
• Fluent in English; Excellent communication skills to assist all callers to hotel switchboard.
• Customer-centric attitude
• Computer proficiency to learn and utilize Versa (property management system).

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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