PBX Operator

Aparium Hotel Group; Minneapolis (MN); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Pay rate $20/hour

Paid vacation

Sick time

Medical, dental, vision

Pet insurance

401(k) with employer match

Paid time off to volunteer

Hotel guest rate discounts

Job summary

Hewing Hotel, part of Aparium Hotel Group, is seeking a PBX Operator in Minneapolis to deliver exceptional guest service by handling calls, reservations, and information requests. You will work with a friendly, professional team in a dynamic boutique-hospitality setting.

The role reports to the Guest Services Manager and requires staying attentive, multitasking, and a can-do attitude to exceed guest expectations while supporting hotel operations.

Qualifications

• Good reading, writing and oral proficiency in the English language.

Responsibilities

• Answer the hotel phone according to standards; provide answers and take reservations.
• Speak clearly, distinctly, and with a friendly, courteous tone.
• Direct incoming calls to guest rooms, hotel personnel, or departments.
• Take and distribute messages; provide information on guest services and events.
• Maintain knowledge of departmental policies and procedures; adhere to standards.
• Demonstrate knowledge of hotel POS and PMS systems; assist with charges to guest rooms.

Education

High school diploma or equivalent

Job description

Our teams are the intuitive force behind Aparium’s distinct experiences. If you’re driven by a passion for genuine hospitality and the list below sounds like you, we invite you to explore opportunities to contribute to our collective.

Driven by excellence, always learning and growing.

Possessing a deep connection to the place you call home.

Recognizing that diverse talents and perspectives enrich our community.

You
belong
here.

Diversity

We embrace the unique perspectives and backgrounds of our team.

Equity

We are committed to impartial practices and fair opportunities for all to thrive.

Inclusion

We ensure everyone feels welcomed, respected, and empowered to contribute their authentic self.

At Aparium, we believe how we treat our people is just as important as how we treat our guests.

That’s why our benefits are designed to support your whole self—at work and in life—so you can grow, thrive, and feel inspired every day.

This overview highlights many of the benefits we offer, though specific offerings and eligibility may vary based on your employment status.

What We Offer

Hotels Done Differently
starts with people like you.

Join a team where your personality and passion are part of the experience.

Reports to Guest Services Manager: position is non-exempt

WHAT'S IN IT FOR YOU

• Pay Rate: $20.00 Per hour
• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Vision, and Pet Insurance
• Employer Paid Basic Life and AD&D
• Discounted pet insurance available through ASPCA
• 401(k) Retirement Plan with employer match
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

Interested? Please read on...

WHO WE ARE

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

Hewing Hotel is in Minneapolis’ vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball’s Minnesota Twins. With easy access to all interstates as well as Minneapolis’ Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

THE ROLE

The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.

WHAT YOU WILL DO

• Responsible for answering the hotel phone according to hotel standards– provide answers to questions, and take hotel or restaurant reservations
• Speaks clearly, distinctly, and with a friendly, courteous tone
• Accurately directs incoming calls to guest rooms, hotel personnel, or departments
• Takes and distributes messages for guests, provides information on guest services and/or public hotel events
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Demonstrate proficient knowledge of hotel POS and PMS systems
• Assist in monitoring and posting any necessary charges to guest rooms and house accounts
• Develop a complete working knowledge of the hotel’s menus, menu ingredients and what is available for the day
• Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
• Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Record all guest charges accurately
• Recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management

WHAT YOU WILL NEED

• Good reading, writing and oral proficiency in the English language
• Must have a high school education or equivalent experience
• Ability to work well unsupervised
• Ability to multitask
• Ability to work alone without direct supervision
• Demonstration of a high degree of drive and determination
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Ability to work in a dog-friendly environment

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

A complete list of benefits, will be shared during the employment process.