PBX Operator

French Lick Resort; French Lick (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

The French Lick Resort in Indiana is seeking a PBX Operator to handle a multi-line phone system, assist guests, and route calls to appropriate departments. Candidates must have a high school diploma or equivalency, a pleasant voice, strong written and verbal skills, and be able to type 30 WPM.

A gaming license and the ability to work nights, weekends and holidays are required. This frontline hospitality role emphasizes efficiency, guest service, and accurate information about resort outlets and

Qualifications

• High school diploma or HSED required.
• Pleasant speaking voice.
• Excellent written and verbal skills.
• Typing speed of at least 30 wpm.
• Minimum age 21 to work in casino non-sensitive area.
• Ability to obtain and maintain a valid gaming license.
• Ability to work nights, weekends and holidays.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Keeps up to date with knowledge of multi-line phone system.
• Conducts arrangement of all guests’ requests in a professional manner.
• Completes all necessary projects within specified time frames.
• Answers incoming telephone calls in a professional and courteous manner.
• Routes incoming telephone calls to the appropriate department in a quick and efficient manner.
• If the caller is seeking information about the Resort, the PBX operator will look up appropriate information and provide information in a quick and efficient manner.
• Responds to inquiries about outlets and room locations. Resort offerings and local area information.
• Keeps up to date with knowledge of phone system.
• Conducts all guests’ special requests in a professional manner.
• Completes documents as directed and to specifications.
• Performs other duties as reasonably requested by Management.

Skills

Pleasant speaking voice

Excellent written/verbal skills

Typing speed 30 wpm

Night/weekend/holiday availability

Education

High School Diploma or HSED

Job description

BASIC FUNCTION: The PBX Operator answers all incoming calls with efficiency and professionalism. All duties are to be performed within the guidelines of company policies and procedures, Internal Control Standards and objectives.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have High School Diploma or High School Equivalency Diploma (HSED).

Must have pleasant speaking voice

Must have excellent written and verbal skills.

Must be able to type accurately (30 words per minute).

Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.

Must be able to obtain and maintain a valid gaming license.

Must work nights, weekends and holidays as required.

Must have the ability to work in a multi-tasked environment.

ESSENTIAL FUNCTIONS:

1. Keeps up to date with knowledge of multi-line phone system.

2. Conducts arrangement of all guests’ requests in a professional manner.

3. Completes all necessary projects within specified time frames.

4. Answers incoming telephone calls in a professional and courteous manner.

5. Routes incoming telephone calls to the appropriate department in a quick and efficient manner.

6. If the caller if seeking information about the Resort, the PBX operator will look up appropriate information and provide information in a quick and efficient manner.

7. Responds to inquiries about outlets and room locations. Resort offerings and local area information.

8. Keeps up to date with knowledge of phone system.

9. Conducts all guests’ special requests in a professional manner.

10. Completes documents as directed and to specifications.

11. Performs other duties as reasonably requested by Management.

Source: Hospitality Online