PBX Operator

AdventHealth; Florida; On-site; USD 2,087,064 - 3,131,284; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth invites applications for a Per Diem switchboard/reception role in Florida. The position requires flexibility to cover days, evenings, nights, weekends and holidays, with a day/weekend mix in the schedule.

Responsibilities include handling calls, directing patients and staff, and maintaining accurate call logs while upholding courteous, professional service. Requirements include high school completion and at least 1+ year experience in switchboard operations, plus proficiency with

Qualifications

• Must be proficient in English.
• Ability to communicate effectively.
• Customer service skills required.
• Bi-lingual abilities preferred.

Responsibilities

• Answer calls promptly, courteously, and accurately.
• Forward calls to proper departments or staff.
• Maintain an operational call log of requests and issues.
• Update on-call lists for staff when notified of changes.

Skills

English proficiency

Communication

Customer service

Bi-lingual abilities

Education

High School Grad or Equiv

Tools

Microsoft Office Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule:

PRN

Shift:

Day-Weekend (United States of America)

Address:

1000 WATERMAN WAY

City:

TAVARES

State:

Florida

Postal Code:

32778

Job Description:

Per Diem (As Needed)

Looking for someone that can pick up all shifts weekdays & weekends. And Days, Evenings, Overnights depending on needs and coverage.

Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, and Abilities:

• Basic understanding of numerous computer systems. [Required]


• Must be proficient in the English language. [Required]


• Ability to communicate effectively. [Required]


• Customer service skills required.


• Experience with Microsoft Office Suite required.


• Ability to work with attention to detail in reading, writing, and computer tasks required.


• Organizational and interpersonal skills required.


• Ability to answer calls promptly, courteously, and accurately required.


• Knowledge of basic insurance concepts preferred.


• Bi-lingual abilities preferred.


• Ability to follow both written and verbal instructions required.


• Willingness to work flexible schedules, including nights, weekends, and holidays required.


• Ability and willingness to adapt to change required.


• Clear and precise speaking abilities required.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ experience in switchboard operations. [Required]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.15 - $22.73

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.