PBX & Emergency Response Operator / Call Center - OC Hospital

City of Hope; Irvine (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider seeks a full-time PBX & Emergency Response Operator to manage communications at their Orange County hospital. The role involves multitasking in a fast-paced environment, requiring excellent customer service skills and a commitment to patient care. Candidates must be compliant with vaccination mandates and have prior experience in a call center or PBX setting.

Qualifications

• Two years of customer service experience in a call/contact center or PBX environment.

Responsibilities

• Managing incoming and outgoing calls while facilitating internal communication.
• Processing emergency codes and assisting patients with inquiries.
• Monitoring alarms and ensuring compliance with communication policies.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma

Job description

PBX & Emergency Response Operator / Call Center - OC Hospital

Join to apply for the PBX & Emergency Response Operator / Call Center - OC Hospital role at City of Hope

This position involves managing incoming and outgoing calls, facilitating internal communication, assisting patients and staff, processing emergency codes, and ensuring communication privacy and safety. The role requires excellent communication skills, multitasking, and a commitment to patient care.

Responsibilities include:

• Handling calls and transferring them appropriately.
• Facilitating internal communication, paging staff, relaying messages.
• Assisting patients with inquiries.
• Processing emergency codes and coordinating responses.
• Recording caller information accurately.
• Monitoring alarms and providing administrative support.
• Following communication and privacy policies.
• Working overtime and on alternative shifts as needed.

Qualifications:

• High school diploma.
• Two years of customer service experience in a call/contact center or PBX environment.

Additional info:

• Compliance with vaccination mandates required.
• Position is full-time, day shift (0700-1530).

City of Hope is an equal opportunity employer committed to diversity and inclusion. Benefits information available upon request.