PBX Attendant

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Service Attendant to answer and route all incoming calls, dispatch guest requests through HotSOS, and ensure service standards are met. You will operate the IntelliDesk SDC Attendant Console and serve as a resource on property information for guests and staff.

The role requires strong customer service, 30+ WPM typing, and the ability to work varied shifts, including weekends and holidays. A professional appearance and English proficiency are essential.

Qualifications

• Minimum of 1 year of customer service experience in a Resort Hotel.
• PABX experience preferred.
• Ability to type 30+ WPM.

Responsibilities

• Answer and route all incoming calls per Forbes 5 Star Service Standards.
• Dispatch guest requests via HotSOS and follow up to ensure satisfaction.
• Act as a source of information regarding the property and guest questions.
• Respond to hotel staff and guests during emergency situations.
• Process wake-up calls.
• Coordinate with Housekeeping via hotel radio system and follow up with guests.

Skills

Customer service

Multiline phones

Typing 30 WPM

English fluency

Professional appearance

Emergency responsiveness

Education

High school diploma or equivalent

Tools

Opera PMS

IntelliDesk SDC Console

Avaya Telephone System

HotSOS

Job description

The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external), dispatching incoming guest request calls through HotSOS and following up to determine if service standards have been met.

• Answer and process all calls in accordance with Forbes 5 Star Service Standards
• Operate IntelliDesk SDC Attendant Console
• Act as a source of information regarding the property, managing guest questions and concerns.
• Respond to Hotel staff and Guests during emergency situations
• Process wake-up calls
• Work as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established timelines
• Perform all other job duties as assigned by Management

• A minimum of one year of customer service experience (PABX preferred) in a Resort Hotel
• Working knowledge of multi-line telephones
• Working knowledge of computers, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOS
• Strong customer service skills
• Professional appearance and demeanor
• High school diploma or equivalent
• Ability to type 30+ WPM
• Able to work varied shifts, including weekends and holidays
• Knowledge of a second language is preferred but not required.
• Ability to communicate in English, both written and oral

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.