PBM Client Success Associate

Rightway; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus

Equity

Job summary

Rightway is seeking a Client Success Associate to support day‑to‑day client relationships and coordinate cross‑functional teams. You will handle account matters end‑to‑end and ensure timely resolution while maintaining strong client satisfaction.

The role emphasizes collaboration, data‑driven thinking, and proactive communication with internal and external stakeholders. A bachelor’s degree is preferred and travel may be required.

Qualifications

• A bachelor's degree is preferred.
• 2+ years in client success or healthcare/PBM preferred or equivalent background.
• Experience in healthcare, PBM, or benefits administration preferred.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Proficiency with Excel and similar tools.

Responsibilities

• Case tracking and resolution across internal departments and client resources.
• Submit data analytics tickets and interpret dashboards for client updates.
• Provide practical solutions and engage resources to resolve issues.
• Meet deadlines and client performance guarantees.
• Support the client success team with materials and documentation.

Skills

Client success

Healthcare/PBM experience

Analytical skills

Time management

Communication skills

Excel / Office

Independent work

Willingness to travel

Education

Bachelor's degree

Tools

Excel

Job description

About the Role

As a Client Success Associate, you provide operational team support behind the scenes of the client relationship, working through day‑to‑day account and service matters and owning those issues through resolution. The Client Success Associate acts as the liaison between the client‑facing client success team and cross‑functional internal teams, including but not limited to member support and pharmacy navigation. Excellent communication skills are required to understand our clients’ needs and support long‑lasting, mutually beneficial relationships with our key business stakeholders.

What You’ll Do

• Case tracking and resolution – Engage internal departments, tools, and client resources, including submitting data analytics tickets and pulling and interpreting reporting dashboards, to drive outstanding issues from open to resolution while providing routine updates to the client success team. Utilize the Client Success Platform to track and complete assigned tasks.
• Driving practical and creative solutions – Think critically about complex situations to find the best outcome for clients and members.
• Engaging the right resources – Communicate information at varying levels of complexity and stages of progress, and bring in the internal resources best suited to drive issue resolution.
• Working within deadlines and client guarantees – Drive issues to resolution promptly and help ensure all client performance guarantees are met.
• Supporting the client success team – Provide operational and administrative support to client success, including prepping materials, tracking follow‑up items, and maintaining ongoing documentation that keeps the client relationship running smoothly.

Who You Are

• A bachelor's degree is preferred.
• A minimum of two years of client success or healthcare/PBM experience is preferred, or any combination of education and experience that would provide an equivalent background.
• Experience and knowledge in healthcare, PBM, or benefits administration preferred.
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Working knowledge of Excel and other Microsoft Office or Google Workspace applications preferred.
• Ability to analyze, interpret, and develop solutions effectively.
• Ability to work independently within a fast‑paced environment with quick turnarounds.
• Minimal travel may be required.

Compensation

Compensation: $55,000 - $75,000 annually, in addition to bonus and equity
Compensation offered will be determined by geographic location, experience, and qualifications.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.