Payroll Supervisor, North America

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

The Sherwin-Williams Company in Cleveland, OH, is seeking a Payroll Supervisor to lead a high-volume, multi-state payroll operation for 55,000+ employees across NOAM. This on-site role reports to the Payroll Manager and collaborates with HR, finance, and compliance teams.

Responsibilities include supervising payroll staff, ensuring accuracy and regulatory compliance, designing training, and driving process improvements in a fast-paced enterprise environment.

Qualifications

• Bachelor’s degree or 7+ years payroll experience.
• 5+ years multi-state payroll experience in a large enterprise.
• 3+ years people leadership and supervision.
• Experience with Dayforce, Workday, WFM, Oracle or similar.
• Knowledge of garnishments, benefits, taxes, time & attendance.
• Multi-country exposure a plus; US work authorization required.

Responsibilities

• Supervise payroll team to ensure accurate, timely end-to-end processing for 55,000+ employees.
• Collaborate with HR, finance, and compliance to standardize pay policies.
• Review and approve payroll work; act as escalation point for complex issues.
• Design and deliver payroll training and SOPs for consistency.
• Manage ServiceNow case system and bi-weekly metrics reporting.
• Drive process improvements and best practices across payroll operations.

Skills

Payroll leadership

Multi-state payroll

Regulatory compliance

Process improvement

Training & development

Dayforce

Workday

Oracle

Cross-functional collaboration

Project management

Education

Bachelor's degree

CPP Certification

Accounting/Finance degree

Tools

Dayforce

Workday

WFM

Oracle

Job description

The dedicated Payroll Supervisor will lead a team to ensure the accurate and timely processing of payroll for over 55,000 employees across NOAM. This role involves leading and supporting high-volume, multi-state payroll operations across a large enterprise organization, ensuring accurate payroll processing and compliance with federal, state, and local regulations.

This role is not hybrid/remote and will report to Sherwin-Williams Hinckley Industrial Parkway located at 4770 Hinckley Industrial Pkwy, Cleveland, OH 44109.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS

• Supervise Payroll Team Members to ensure accurate and timely end-to-end payroll processing for over 55,000 employees, while adhering to all government reporting requirements for earnings, deductions, and taxes in a fast-paced, multi-state environment.
• Support Payroll Processing by providing proactive payroll assistance where needed and provide backup support to the team and Payroll Manger.
• Partner with regional HR, SBS, and accounting/finance staff to harmonize, problem solve and streamline pay policies and procedures, ensuring compliance with timekeeping, payroll processing, and governmental reporting requirements.
• Review and approve the work of Payroll team members to ensure data accuracy and compliance with payroll processes, procedures, offering support and expertise.
• Serve as an escalation point for complex payroll questions, resolving issues by examining root causes and providing expert guidance.
• Design, deliver, and maintain payroll training programs, standard operating procedures, and job aids to drive consistency, accuracy, and compliance across payroll operations.
• Serve as a subject matter expert and trainer for payroll processes, systems, policies, and regulatory requirements, ensuring team readiness and knowledge retention.
• Promote a culture of continuous learning by providing regular feedback, coaching, and professional development opportunities for payroll staff.
• Facilitate onboarding and cross-training initiatives to build a versatile, high-performing payroll team capable of supporting business continuity and organizational growth.
• Manage the ServiceNow case system. Complete bi-weekly metrics reporting, summarizing data and payroll cases to create solutions for continuous improvement and correcting deficiencies.
• Drive process improvement initiatives by driving best practices, creating, and updating standard operating procedures.

POSITION REQUIREMENTS

Required:

• Bachelor's degree, in lieu of a bachelor's degree, candidates must possess 7+ years of progressive payroll experience
• 5+ years of payroll experience supporting payroll operations across multiple states within a large, complex enterprise organization.
• 3+ years of people leadership and supervisory experience managing payroll teams and operations.
• Experience working with various enterprise payroll platforms such as Dayforce, Workday, WFM, Oracle, or similar solutions.
• Experience with knowledge of all aspects of payroll processes and related systems, including garnishments, unions, benefits, taxes, time & attendance collection for multiple countries (regional exposure).
• Experience in multi-jurisdictional payroll processing, payroll tax compliance, and payroll controls in a high-volume environment.
• Experience partnering with cross-functional stakeholders including Human Resources, Finance, Tax, Compliance, and Information Technology.
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Must be at least eighteen (18) years of age

Preferred:

• CPP Certification
• Bachelor's degree in accounting/finance or business administration
• Experience leading payroll transformation initiatives, process standardization, and technology enhancements.
• Project management experience
• Experience with enterprise payroll platforms such as Dayforce, Workday, SAP, Oracle, or similar solutions.
• Experience supporting payroll operations across multiple countries within North America.
• Additional language skills would be an advantage
• Experience working for a global and diverse company
• Experience leveraging AI Automation, Power Automate, Power BI