Payroll Supervisor, NA

THE; Raleigh (NC); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k plan

Healthcare coverage

Ancillary benefits

Commuter Benefits

Job summary

THETEAM is hiring a Payroll Supervisor for North America to lead day‑to‑day U.S. and Canada payroll activities, ensuring accurate processing and timely delivery.

You will supervise two Payroll Specialists and partner with the Payroll Manager and Workday Analyst to strengthen controls and drive process improvements. This hands‑on role requires deep knowledge of multi‑state payroll, audits and compliance, plus the ability to mentor staff and handle complex payroll matters across borders.

Qualifications

• 5+ years of progressive payroll experience with complex or high‑volume U.S. payroll.
• Strong knowledge of multi‑state payroll, deductions, taxes and year‑end processing.
• Experience supervising a payroll team and collaborating with HR/Finance.

Responsibilities

• Lead end‑to‑end payroll operations for the U.S. and Canada, including calendars, inputs, validations and off‑cycle payrolls.
• Supervise two Payroll Specialists, provide coaching, and ensure cross‑training.
• Perform payroll audits, investigate variances, and confirm gross‑to‑net results before finalization.
• Coordinate quarter‑end and year‑end activities, including tax forms and adjustments.
• Partner with Workday Analyst on system changes, testing and reporting.

Skills

Payroll operations

Leadership

Audits & reconciliations

Excel

Tools

Workday Payroll

Excel

Job description

THETEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by our belief in the unifying power of sports, music and entertainment, THETEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

Job Overview

The Payroll Supervisor, North America is responsible for the day‑to‑day execution and operational control of U.S. and Canadian payroll. This hands‑on role leads two Payroll Specialists, ensures payroll is processed accurately and on time, and serves as the operational payroll resource for routine and complex payroll matters. The Supervisor partners closely with the Payroll Manager, North America and the Workday Analyst, Payroll to strengthen controls, resolve issues, improve processes, and support payroll system changes. The role is expected to independently manage daily payroll operations while escalating material compliance, policy, or strategic matters to the Payroll Manager.

What You’ll Do

• Lead end‑to‑end payroll operations for the U.S. and Canada, including payroll calendars, inputs, validations, approvals, funding coordination, off‑cycle payrolls, and post‑payroll activities.
• Supervise and develop two Payroll Specialists by assigning work, reviewing output, providing coaching, and ensuring effective cross‑training and coverage across payroll processes.
• Perform and oversee payroll audits and reconciliations, investigate variances, and ensure accurate gross‑to‑net results, deductions, taxes, and payroll‑related data before payroll is finalized.
• Serve as the first escalation point for complex payroll issues, including retroactive pay, terminations, multi‑state or cross‑border questions, taxable earnings, garnishments, and payroll corrections.
• Coordinate quarter‑end and year‑end payroll activities, including tax balancing, employee tax forms, adjustments, and issue resolution with internal partners and payroll vendors.
• Maintain strong payroll controls, process documentation, and operating procedures, and support compliance with applicable federal, state, provincial, and local payroll requirements.
• Partner with the Workday Analyst, Payroll on system defects, configuration changes, testing, integrations, releases, reporting, and automation opportunities that affect payroll operations.
• Partner with HR, Finance, Benefits, and other stakeholders to resolve payroll matters and provide clear, timely communication on payroll impacts and required actions.
• Identify recurring issues and process gaps, recommend practical improvements, and help standardize and simplify payroll operations without compromising controls or compliance.
• Provide operational coverage during absences and ensure payroll can continue without reliance on a single individual or undocumented process.

What We’re Looking For

• 5+ years of progressive payroll experience, including hands‑on responsibility for complex or high‑volume U.S. payroll operations.
• Strong knowledge of multi‑state payroll, wage and hour requirements, payroll taxation, deductions, garnishments, reconciliations, and quarter/year‑end processing.
• Prior experience serving as a payroll lead, senior processor, or people supervisor; formal supervisory experience is preferred.
• Canadian payroll experience preferred; experience supporting employees across multiple provinces is a plus.
• Workday Payroll experience strongly preferred, with the ability to partner effectively with a dedicated payroll systems analyst.
• Strong analytical and reconciliation skills, sound judgment, and the ability to independently investigate and resolve payroll issues.
• Strong Excel skills and comfort working with payroll reports, data validation, and large data sets.
• Clear written and verbal communication skills with the ability to work effectively across Payroll, HR, Finance, Benefits, and external vendors.

Benefits

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement Plan: 401k plan including contribution matching.
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter Benefits: Access support for travel and commuting needs, where available.

Salary

Base salary range: $80-85K, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

Equal Opportunity

THETEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. THETEAM is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

Company Culture

More than 20 years into our evolution, we continue to expand our global reach and capabilities to serve clients across sports, music and entertainment. We are committed to making a meaningful impact across key areas of inclusion, community service and sustainability — not only for our employees, but for clients and the industry at large.

THETEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.